Part Time Night Auditor

Westin Chicago North Shore • Wheeling, IL

12d

About The Position

The Night Auditor attends to guests’ needs, including registration, checkout, and cashiering, and reconciles and posts daily revenue activity. The role also reviews arrivals, room availability, and departures; coordinates pertinent information with front office staff and other departments; completes daily reports; reconciles front desk agents’ work; closes the business day; and prepares next-day reports. The position may also assist the concierge with mail, facsimiles, and guest information, and book reservations for guests who approach the Front Desk.

This is a part-time role with schedules based on business needs, occupancy, events, and seasonal demand. Work may include evenings, weekends, and holidays. The position operates in a hotel environment and requires guest communication, use of office and front desk equipment, and physical activity including standing, walking, reaching, and occasionally lifting up to 15 pounds.

Requirements

• Must be able to read and write to facilitate communication.
• Good verbal and written communication skills.
• Extensive knowledge of the hotel, its services, and facilities.
• Excellent customer relations skills and leadership capability.
• Detail-oriented, with outstanding organizational and communication skills.
• Must be able to perform essential job functions with or without reasonable accommodation.
• Must be able to stand and exert a well-paced ability for up to four hours at a time.
• Must be able to reach other hotel departments in a timely manner and move in limited spaces.
• Must be able to lift up to 15 pounds occasionally.
• Must be able to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
• Must have listening, hearing, and visual acuity for communicating with guests, supervisors, and employees.
• Must be able to spend extended lengths of time viewing a computer screen; near vision and depth perception are commonly required.
• Must have manual and finger dexterity to operate necessary equipment, including computers, printers, a 10-key adding machine, an electric typewriter, a multi-line touch-tone phone, filing cabinets, fax machines, photocopiers, and a dolly.
• Availability may need to shift to different workdays or work times, including holidays, to meet business needs; hours worked depend on business needs.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests in the computer and verify reservation, address, and credit information.
• Promote the Hotel’s Rewards Program and recognize current members and provide their benefits.
• Accept payment for guest accounts at registration and checkout.
• Maintain a house bank, make deposits, and accurately report receipts daily.
• Cash checks and exchange currency for guests.
• Issue keys to safety deposit boxes and control access to them.
• Post miscellaneous charges as requested.
• Arrive on time in full uniform and prepared with the tools and equipment needed for service.
• Review expected arrivals and VIP and special-request reservations; ensure reservations are pre-registered and properly blocked, and notify other departments of room assignments.
• Review daily room availability and inform staff.
• Check the status of departures daily.
• Relay pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Complete all necessary daily reports and forms.
• Reconcile and complete daily front desk agents’ work.
• Run the trial balance to post rooms and close the day.
• Run accounts receivable reports.
• Provide next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Assist the concierge with mail and facsimiles and provide guests with information about hotel facilities and local attractions.
• Book reservations for guests who approach the Front Desk.

Benefits

• Paid time off, including paid holidays, paid sick leave and/or paid leave, and vacation time.
• Medical, dental, and vision insurance for eligible employees, subject to plan terms and eligibility requirements.
• Life and disability insurance for eligible employees, subject to plan terms and eligibility requirements.
• Employee Assistance Program (EAP) for eligible employees, subject to plan terms and eligibility requirements.
• Employee discounts, including hotel stays, food and beverage, and partner programs, for eligible employees, subject to plan terms and eligibility requirements.
• Paid leave benefits in accordance with applicable state and local laws; details on accrual, use, and eligibility are provided upon hire.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed