Delta Dartmouth - Night Auditor

The Armour Group Limited•Dartmouth, NS

4d•Onsite

About The Position

The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Night Auditor. Reporting to the Guest Services Manager, the Night Auditor will oversee hotel operations during overnight hours, providing exceptional guest service, completing front desk duties and performing daily accounting and audit procedures to ensure accurate financial reporting.

Requirements

Minimum of 2 years’ experience in a front-line customer service environment
Intermediate skills in Excel, Word and Opera (property management system)
Excellent written and verbal communication skills
Ability to work with limited supervision
Has a positive attitude with a passion for delivering the highest level of customer service
Motivated, high performance team player
Organized with great attention to detail
Strong work ethic
Ability to excel in a face paced environment
Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly
Outstanding guest service skills
Has a positive attitude with a passion for delivering the highest level of customer service

Nice To Haves

Has previous Guest Service/Night Audit experience an asset
A Tourism & Hospitality Diploma or Business Administration Diploma is considered an asset

Responsibilities

Lead Audit Operations on a daily basis
Collaborate across departments to deliver exceptional service
Maintain confidentiality of proprietary information and protect company assets
Ensure the smooth and efficient operation of the Front Desk
Register arriving guests / process guest departures
Handle cash and credit card transactions
Answer guest inquiries in a timely and accurate manner
Create accurate reservations
Handle guest requests and complaints according to brand standards
Lead First Response in emergency situations; fire, power outage, flood, bomb threat
Investigate and resolve out of balance accounts
Completion of close day process accurately and on time including: Balance front office and food & beverage daily postings; Daily cash deposits
Uphold Delta / Marriott brand standards
Clear and concise communication with colleagues, and Managers
Preparing and distributing daily reports for various departments
Develop strong working relationship with Guest Services Manager and Hotel Controller
Such other related duties and responsibilities as may be required from time to time