Night Auditor Part Time

Pyramid Global Hospitality•Sarasota, FL

12d

About The Position

The Night Auditor supports the Front Desk during overnight hours, typically from 11 p.m. to 7 a.m. The role creates a memorable first impression, helps guests learn about the hotel, its amenities, and the local area, and provides attentive service throughout their stay. The position also completes night audit procedures and reporting, handles guest transactions, and communicates pertinent information to the manager on duty. The posting describes this as an opportunity to grow a career in hospitality at a world-class property.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide engaging, sincere customer service and take an interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve problems and recover guest experiences when service issues arise.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow Night Audit procedures with great attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.