Night Auditor

Marriott•Clearwater, FL

About The Position

The Night Auditor processes guest check-ins and check-outs, confirms reservations, assigns rooms, activates room keys, and handles payments and guest charges. The role responds to guest calls, messages, requests, questions, and concerns; coordinates with Housekeeping on room readiness; communicates parking procedures; arranges bell or valet assistance; and provides directions and information about the property and local points of interest. The Night Auditor runs and checks daily arrival and departure reports, identifies special requests, completes cashier and closing reports, cashes personal and traveler's checks, counts the bank at the beginning and end of the shift, and balances and deposits receipts according to Accounting specifications. The position requires following company safety, security, and other policies; reporting accidents, injuries, and unsafe conditions; maintaining a clean and professional appearance; protecting confidential information and company assets; and providing courteous, attentive guest service. The role also requires clear professional communication, positive working relationships, compliance with quality standards, and performing other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process payments including room charges, cash, checks, debit, and credit.
Process check-outs and resolve late or disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures to guests and visitors and dispatch bell or valet staff as needed.
Provide guests with directions and information about the property and local areas of interest.
Run daily arrival and departure reports, identify special requests, and verify report accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count the bank at the beginning and end of the shift.
Balance and drop receipts according to Accounting specifications.
Follow company safety and security policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.