Night Auditor

MCR • Huntsville, AL

89d • $16 - $18

About The Position

The Night Auditor at TownePlace Suites Huntsville supports clean, friendly, well-organized, and safe hotel operations. The role includes delivering welcoming guest service, assisting with guest concerns, maintaining clean and organized workspaces, supporting teamwork, and completing role-specific overnight duties. Night audit reports must be completed and sent by the designated time on the overnight checklist. The Night Auditor also follows overnight security procedures and receives and records incoming mail as required by the daily shift checklist.

Team members are expected to follow operational checklists accurately and on time, provide effective shift handover reports, maintain a clean approved uniform and professional grooming, and communicate clearly and professionally. Employees may be asked to help clean guest rooms and public spaces as needed and to perform other job-related duties assigned by an authorized person. This position is at-will and does not create an employment contract.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns and issues raised by co-workers and guests.
• Must communicate information and ideas clearly and communicate effectively in English.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must meet the physical demands of the job, including standing or remaining stationary for 3–4 hours at a time; operating computers, office machinery and devices, 10-key, and telephones; manually manipulating objects, handles, tools, or controls; bending, stooping, crouching, lifting and transporting supplies up to 25 pounds; moving throughout the hotel and rooms; and visually inspecting details at close and long range.
• Must be able to work in a usually moderate-noise environment, including phone ringing and frequent communication with co-workers and customers.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain strong knowledge of hotel features and amenities, and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house workspaces clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at the designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Complete and distribute hotel audit-related reports by the designated time on the overnight checklist.
• Follow overnight security procedures, including locking exterior entrances at designated times and following protocols for late-arriving guests and security issues.
• Receive and record incoming mail as required by the daily shift checklist.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, never work off the clock, and clock in and out for breaks at scheduled times.
• Provide sufficient notice as directed by a supervisor when calling out for a scheduled shift.
• Perform other job-related duties as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed