Night Auditor (Part Time)

Hotel•Portland, ME

13d

About The Position

The Night Auditor works overnight at the hotel front desk, balancing transactions and closing out the day while assisting guests and maintaining the cleanliness and appearance of the front desk area. The role handles guest needs throughout their hotel stay, processes check-ins and payments, resolves complaints, and completes accurate daily closing activities. The Night Auditor also communicates with the Lead Audit team, protects confidential guest information, maintains key controls, and follows Colwen and brand standards.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Availability for an overnight work schedule, including weekends and holidays.

Nice To Haves

Hotel experience.

Responsibilities

Operate the front desk and assist guests with inquiries and needs before arrival, during registration and their stay, at checkout, and after departure.
Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running the night audit and daily close, backing up data, and rolling the date.
Provide exceptional guest service and ensure timely check-in and check-out operations.
Welcome guests warmly and professionally; confirm reservations and assign guest rooms.
Handle guest requests courteously and urgently, and investigate and resolve complaints about service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, and community events.
Ensure prompt delivery of guest billing and accuracy of daily closing reports.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team about daily closing and issues.
Handle confidential guest information discreetly.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned.