Night Auditor

Residence Inn (OTO Development)•Garden City, NY

6d•$20 - $21

About The Position

OTO Development is hiring a Night Auditor for a hotel property. The role carries out guest reservation, check-in, check-out, payment, and service procedures in accordance with brand quality assurance standards. The Night Auditor maintains a friendly, hospitable presence at the desk during all hours, provides information about local attractions and amenities, and supports guest satisfaction. The position also handles collections, including credit card and direct bill transactions; safeguards keys, safe deposits, and company and guest property; monitors competitor occupancy and rates to help optimize rates; completes required documentation; quotes daily rates; and issues credits. Other duties may be assigned to support guest satisfaction. This position may be physically demanding and requires comfort standing, sitting, walking, bending, lifting, and squatting for extended periods. OTO Development describes itself as a hotel development and management company operating upscale select service, extended stay, and lifestyle hotels across the United States.

Requirements

Proficiency in administering applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience with accurate cash handling and credit cards, and maintaining the security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience working with computers, especially data entry.
Ability to work well with others.
Customer focus and prioritization of guests’ needs.
Approachability and ability to encourage effective communication with guests and fellow team members.
Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members, and remain present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests seeking information.
Ensure collections, including credit card and direct bill transactions, follow company policies.
Maintain control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to help ensure rates are optimized.
Complete required documentation in a timely manner.
Quote daily rates and issue credits.
Perform other duties as assigned to support guest satisfaction.