2027 Night Auditor

Under Canvas•Dalton, NH

7d•$16 - $17

About The Position

As a Night Auditor, you help maintain camp operations overnight, serve as the primary point of contact for guests during your shift, and assist with accounting tasks. Guests include groups, families, and individuals of varying ages, interests, and comfort levels with the outdoors. The role focuses on helping guests relax and enjoy time outside with family, friends, and nature. This is a seasonal, hourly position. The position requires wearing and working in personal protective equipment when applicable. It also requires lifting at least 45 pounds independently and extensive walking, standing, bending, twisting, lifting, and maneuvering outdoors on uneven surfaces. The employee must be able to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind. Employment is contingent upon satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas. The job description may be amended at the company's discretion.

Requirements

Ability to work overnight shifts.
Minimum two years of customer service experience; hospitality or hotel experience is preferred.
Ability to lift at least 45 pounds independently.
Ability to perform extensive walking, standing, bending, twisting, lifting, and maneuvering outdoors on uneven surfaces.
Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
Wear and work in personal protective equipment when applicable.
Satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Nice To Haves

High school diploma or GED.
Customer-focused and friendly approach.
Solutions-oriented mindset and attention to detail.
Communication skills.
Customer service experience in hospitality or hotels.

Responsibilities

Maintain composure, be resourceful, and find solutions in unpredictable situations, including weather, diverse guest needs, and incidents on the property.
Greet and check in guests at the reception desk and showcase amenities and activities.
Take action confidently, help others promptly, and make sound decisions with minimal direction.
Respond to guest and visitor needs while delivering high standards of customer service.
Use knowledge of the camp, a positive attitude, and listening skills to anticipate and respond to guest needs throughout their stay.
Provide clear, accurate, complete, and timely communication.
Seek opportunities to ensure guests have everything they need.
Learn and share knowledge of local culture and activities, including adventure activities.
Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing.
Collaborate and interact professionally with guests and co-workers.
Work efficiently to meet deadlines while maintaining high standards.
Perform other duties as assigned.