Night Auditor

Home 2 Suites West Lafayette•West Lafayette, IN

1d•Onsite

About The Position

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Night Auditor! The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.

Requirements

Previous experience as a hotel Front Desk Agent preferred
Excellent communication and organizational skills.
Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
Must be familiar with a computer operation
Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
Ability to apply commonsense understanding to carry out instructions given.
Ability to comply in standardized situations with only occasional or no variables.
Must have excellent customer service skills.
Must be disciplined, manage time well and able to work independently without supervision.
High school education or equivalent is required.
Six (6) months related experience or training preferred.
Must be able to work in team environment, but will most often work independently on shift.

Nice To Haves

Some college preferred.

Responsibilities

Balancing the accounts from day shift
Welcome guests upon their arrival and assign rooms
Manage front desk activity and handling guest check-ins and check-outs
Inform customers about payment methods and verify that I.D. and payments method match
Register guests collecting necessary information (like contact details and exact dates of their stay)
Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
Respond to guest complaints in a timely and professional manner
Creating invoices, bills and checks for vendors, employees and contractors
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed
Answering calls and queries related to potential booking
Provide information about our hotel, available rooms, rates and amenities
Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
Maintain knowledge of standards and company policies
Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.