LEGOLAND CA Night Auditor PT

LEGOLAND Parks • Carlsbad, CA

20d • Onsite

About The Position

The night auditor is responsible for performing close of day scenarios for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. The night auditor is expected to handle any guest concerns or emergency situations. Key Objectives: Welcome guests into the resort with a genuine warm welcome. Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. Ability to work under pressure and in a fast environment. Ability to work independently and make thoughtful decisions with keen attention to detail. Ability to manage guest concerns and any emergency situation that may arise.

Requirements

• Previous hotel Front Desk experience with excellent guest service skills a must.
• Must possess excellent mathematical skills, previous cash-handling experience and knowledge of accounting principles.
• Organizational skills required for this position include strong follow-through, problem solving, and communication.
• Proficiency with Opera property management system (PMS) a must.
• Must have the ability to successfully work independently with minimal supervision.

Responsibilities

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as hotel system liaison during night hours.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message.
• Manage and track reservation deposit collection.
• Ensuring guest information has been entered accurately.
• Ensuring all guest package add-ons have been correctly added to arriving reservations.
• Ensuring all parking charges are posted correctly.
• Responding to guest inquiries through all communication channels.
• May assist with other duties as assigned.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions.
• Recognition Programs and Rewards.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed