Night Auditor - Part Time

Morley Moss, Inc. • Minneapolis, MN

14d

About The Position

The Night Auditor owns the overnight guest experience, serving as a welcoming and knowledgeable host while ensuring guest needs are met and opportunities to make each stay special are recognized. The role assists guests, provides personalized recognition, and maintains the lobby and public spaces. During quieter periods, the Night Auditor runs reports, balances accounts, and completes the end-of-day process to ensure accurate financial and operational records. The position also prepares for early-rising guests by sending folios and setting out locally roasted coffee.

Requirements

• Passion for the people, place, and culture of the community.
• Strong reading, writing, and oral proficiency in English.
• Intermediate computer skills, including experience with Microsoft Excel, Word, and POS systems.
• Ability to work at a computer for most of an eight-hour shift.
• Ability to lift up to 50 pounds when handling guest luggage.
• Ability to push or pull a cart carrying up to 150 pounds.
• Ability to stand or walk for up to 100% of an eight-hour shift.
• Ability to work in a dog-friendly environment.
• Ability to consistently work Sunday through Thursday, 11:00 p.m. to 7:00 a.m.

Nice To Haves

• At least one year of Guest Services experience is preferred.

Responsibilities

• Understand guest service needs and exceed expectations by adding a special touch when appropriate.
• Assist guests with check-ins and check-outs efficiently and in a friendly manner, and interact with guests in the lobby.
• Keep the lobby and public spaces neat and tidy.
• Recognize repeat guests.
• Maintain the cash bank in accordance with hotel policies and make daily deposits with accurate receipts reporting.
• Post room charges and taxes, and post any other charges incurred or missed during the night audit shift to guest accounts.
• Transfer charges and deposits to master accounts and ensure charges are assigned to the appropriate departments.
• Verify that front-desk transactions have appropriate documentation and signatures and are correctly posted and allocated in the property management system.
• Verify that POS charges reach the correct guest folios and that no charges are missing.
• Verify account postings and balances, confirm room rates, and post rates to guest accounts.
• Monitor coupon, discount, and promotional programs.
• Track room revenue, occupancy percentages, and other front-office statistics.
• Prepare summaries of cash, check, and credit-card activity; check figures, postings, and documents for accuracy.
• Record, store, access, and analyze computerized financial information.
• Follow the end-of-day/night-audit checklist and run the end-of-day process in the property management software.
• Balance the day's charges and make corrections as necessary.
• Demonstrate knowledge of emergency procedures and perform wake-up calls.
• Respond to guest needs, special requests, and complaints, alerting managers as needed; report guest issues to hotel management.
• Complete overnight incident reports promptly and report them through required channels.
• Handle guest issues with care and follow Aparium service basics.
• Prepare for early-rising guests by sending folios and setting out locally roasted coffee.

Benefits

• Paid vacation, sick time, and holidays.
• Discounted room rates at Aparium properties for employees and their out-of-town guests.
• Pay rate of $19.00 per hour.
• A sense of belonging through diversity, equity, and inclusion.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed