Full-Time Night Auditor - Hilton Garden Inn Patriot Place

Hotel•Foxborough, MA

About The Position

Hilton Garden Inn Patriot Place, a Colwen Hotels property, is seeking a friendly, detail-oriented, full-time Night Auditor. This overnight position balances hotel transactions and closes out the day while responding to guest requests and maintaining the cleanliness and appearance of the front desk area. The role operates the front desk and supports guests throughout the hotel stay, from pre-arrival and registration through checkout and post-departure. The Night Auditor also completes daily closing activities, maintains accurate records, follows hotel and brand standards, and handles confidential guest information discreetly.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Availability for the required overnight work schedule, including weekends and holidays.

Nice To Haves

Hotel experience.

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running the night audit and daily close, backing up, and rolling the date.
Provide exceptional guest service and ensure check-in and checkout are timely.
Welcome guests warmly and professionally; confirm reservations and assign guest rooms.
Handle requests professionally, tactfully, courteously, and with a sense of urgency.
Investigate and resolve complaints regarding service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, community events, upcoming events, the local area, and hotel offerings.
Ensure prompt delivery of billing to guests and accuracy of daily closing reports.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team regarding daily closing and issues.
Handle confidential guest information discreetly.
Complete end-of-day balancing and run the night audit.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned.