Part-time Night Auditor Friday and Saturday

Highgate Hotels•Exton, PA

2d•Onsite

About The Position

The Night Auditor is responsible for reconciling hotel cashier transactions, reviewing and compiling management reports, and ensuring accurate guest billings and city ledger transactions. The role also communicates concerns and related issues to management and performs guest service agent duties as needed, including guest check-in and check-out, switchboard operation, reservations, and handling guest requests. This is a part-time late/overnight position scheduled for Friday and Saturday at Residence Inn Exton in Exton, Pennsylvania.

Requirements

High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
Computer knowledge and skills.
Ability to work with financial information and data and perform basic arithmetic.
Ability to prioritize job functions and meet deadlines.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality of information.
Ability to maintain a warm, attentive, friendly, courteous, and service-oriented demeanor.
Ability to work flexible and sometimes long hours.
Sedentary work requiring exertion of up to 10 pounds occasionally and negligible force frequently or constantly.

Nice To Haves

Guest service experience.
Willingness and ability to cross-train in other accounting or hotel-related areas.

Responsibilities

Perform guest service functions as required, including checking guests in and out, taking reservations, and making wake-up calls.
Audit and reconcile financial and statistical reports.
Prepare and distribute required daily reports, including the Daily Operating Report, discount program reports, and tax reports, according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile Front Desk and Food & Beverage cashier work.
Audit, reconcile, consolidate, and transmit credit card transactions on time.
Ensure the accuracy of reported numbers and statistics.
Input and update financial information in the corporate communications network.
Perform required daily, weekly, monthly, and annual data-processing system functions.
Keep management informed of unusual operational or financial events and deviations from policies or procedures.
Ensure overall guest satisfaction and handle guest requests.
Respond to governmental inquiries upon receipt.
Attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, grooming, and compliance with hotel standards and regulations.
Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems.
Maintain confidentiality, show initiative, and anticipate guest or operational needs.
Perform other duties as requested by management.