Receptionist - Part Time (Friday and Saturday Only)

Knudtsen Foothills•Spokane, WA

23h•Onsite

About The Position

Knudtsen Foothills Lincoln Mazda is seeking a part-time Receptionist to serve as a front-line representative for the dealership and help create positive, lasting customer relationships. The role supports the customer experience by greeting visitors, answering and routing calls, providing basic dealership information, and performing clerical and customer-area upkeep duties. Product-, process-, and service-specific training will be provided. The position is scheduled Fridays and Saturdays from 8:00 a.m. to 7:00 p.m., with a one-hour unpaid lunch, for 20 hours per week. Pay is $18.00 to $20.00 per hour, based on background and qualifications. Knudtsen is a family-owned and operated company serving the Spokane and Post Falls communities with new and used vehicles, body shops, service departments, and genuine Mazda and Lincoln parts.

Requirements

Team player focused on exemplary customer service.
Comfortable using the phone and delivering written and verbal messages.
Self-motivated and hard-working.
Basic computer skills.
Familiarity with Microsoft Office Suite, including Excel, Word, and Outlook.
Motivation and willingness to learn database management software.
Proficient oral and written communication skills and ability to read and interpret documents.
Valid driver's license and ability to maintain it.
Pass a motor vehicle report and have a safe driving record.
Pass a criminal background check and drug test; subject to random drug testing at the company's request.

Responsibilities

Greet customers professionally and efficiently, determine the nature of their visit, and direct them to the appropriate person or department.
Notify employees when customers are waiting and introduce customers to employees when applicable.
Answer incoming calls, route them to the appropriate department or individual, answer basic questions, or take thorough messages.
Communicate messages to the appropriate parties in a timely manner.
Collect and record basic customer demographic information using dealership database software.
Enter data into the prospect tracking system and run weekly prospect reports for managers.
Assemble and help maintain owner buckets.
Keep the showroom and customer waiting area clean and orderly, and maintain and stock water and snack areas.
Provide customers with brochures and other information.
Assist with clerical duties, collect information, and run reports as requested.
Maintain a professional appearance.
Perform other duties and projects as assigned.