Receptionist - Part Time (Friday and Saturday Only)

Knudtsen Foothills•Spokane, WA

1d•$18 - $20•Onsite

About The Position

Knudtsen Foothills Lincoln Mazda is seeking a part-time Receptionist to serve as a front-line representative for the dealership and help create positive, lasting customer relationships. The role involves welcoming and assisting showroom visitors, handling phone calls and messages, collecting and entering customer information, and supporting dealership operations with clerical tasks. The successful candidate is a people person who is willing to learn and motivated to perform well. Continuing product-, process-, and service-specific training will be provided. The schedule is Friday and Saturday, 8:00 a.m. to 7:00 p.m., with a one-hour unpaid lunch, for 20 hours per week. Pay is $18.00 to $20.00 per hour, based on background and qualifications. The position is typically based in an office setting, with occasional exposure to outside weather, wet or humid conditions, combustibles, and potentially loud or hazardous service areas when walking through them.

Requirements

Team player focused on providing exemplary customer service.
Comfortable using the phone and delivering written and verbal messages.
Self-motivated and hard-working.
Basic computer skills, including familiarity with Microsoft Office Suite, especially Excel, Word, and Outlook.
Motivated and willing to learn database management software.
Proficient oral and written communication skills and ability to read and interpret documents.
Valid driver's license and ability to maintain it.
Pass a motor vehicle report and possess a safe driving record.
Pass a criminal background check and drug test; subject to random drug testing at the company's request.
Able to meet the described physical demands, including standing, sitting, walking, lifting and carrying 5–20 pounds, reaching, handling, kneeling, crouching, and bending; able to speak, listen, and see.

Responsibilities

Greet customers entering the showroom, determine the nature of their visit, and provide friendly, professional, efficient service.
Answer basic dealership inquiries and direct customers to the appropriate person or department.
Notify employees when customers are waiting and introduce customers to employees when applicable.
Answer incoming calls, route them appropriately, respond to basic questions, or take thorough messages.
Communicate messages to the applicable parties in a timely manner.
Obtain and record basic customer demographic information using dealership database software.
Enter data into the prospect tracking system and run weekly prospect reports for managers.
Assemble and help maintain owner buckets.
Maintain the cleanliness and orderly function of the showroom and customer waiting area, including keeping water and snack areas stocked.
Provide customers with brochures and other information.
Assist with clerical duties, collect information, and run reports as requested.
Maintain a professional appearance.
Perform other duties and projects as assigned.