PART TIME RELIEF NIGHT AUDITOR

Fine Hospitality Group LLC•Placentia, CA

4h•$18 - $19

About The Position

The Night Auditor ensures the proper completion of front office and night audit duties, analyzes the day's operating results, and completes assigned reporting, accounting, and guest-service responsibilities. The role includes conducting the night audit in accordance with Fine Hospitality standards; reconciling daily credit card transactions and cash; balancing and auditing records for accuracy; transmitting credit card batches and management and accounting reports; and providing accurate, timely reports for the General Manager. The Night Auditor performs regular front office duties, processes reservations through multiple channels, handles guest complaints and communications, and maintains knowledge of room types, rate plans, and guaranteed reservation and no-show policies. The position also involves using and training staff on the Property Management System, following up on delegated responsibilities, communicating unusual developments to the General Manager, and assisting in other areas as required.

Requirements

High school diploma minimum; higher education preferred.
Two years of hotel front office experience; at least one year as a Night Auditor is preferred.
Must be able to work night shifts and weekends.
Effective communication skills.
Good team player.
Well-groomed and professional appearance.

Nice To Haves

Higher level of education.
At least one year of experience as a Night Auditor.

Responsibilities

Complete front office and night audit duties in accordance with Fine Hospitality standards.
Analyze daily operating results and prepare operations analysis and reports, including accounts payable, accounts receivable and direct billing, end-of-day statistics, the Daily Flash Report, competition surveys, and lead-generation prospecting.
Conduct audit and accounting functions accurately and promptly, and transmit information to the corporate office.
Reconcile daily credit card transactions and cash received.
Balance and audit records for accuracy, transmit credit card batches, and complete and transmit daily management and accounting reports.
Send an end-of-day activity and accomplishment email to the Assistant General Manager, copying the General Manager.
Provide accurate and timely reports for the General Manager to review.
Perform regular Front Office duties and review front office communications logs.
Use the Property Management System proficiently and train front desk personnel on the system.
Understand hotel operating procedures and supervise delegated responsibilities, following up as needed.
Use front office equipment, including the credit card machine, copier, and fax.
Inform the General Manager about unique situations or unusual developments in front office operations.
Handle guest complaints effectively and tactfully.
Coordinate the efficient handling of incoming phone calls, emails, facsimiles, and messages.
Process reservations received by mail, telephone, fax, central reservation system referrals, the sales office, and other hotel departments.
Maintain knowledge of room types, rate plans, and the hotel's franchise policies for guaranteed reservations and no-shows.
Assist in other areas as required, including disposing of trash in public areas.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and associates.