Night Auditor Relief

Stonebridge Hospitality Management•New York, NY

23h•$23•Onsite

About The Position

The Night Auditor Relief is responsible for closing the hotel business day by balancing revenues and receipts, conducting bookkeeping and income-audit activities, and providing guest services to support smooth overnight operations. Duties include checking guests in and out, handling reservations and payment authorizations, maintaining accurate guest and room records in the property management system, responding to inquiries, resolving or escalating guest issues, and coordinating with overnight housekeeping and maintenance staff. The role also performs nightly bucket checks and helps maintain hotel security and safety. The position includes approximately 2–3 scheduled Night Audit shifts per week, with remaining workdays assigned to Guest Service Agent shifts during standard business hours. Night Audit shifts are scheduled in advance and may include weekends and holidays. The employee must be flexible in transitioning between overnight and daytime responsibilities and may be assigned other front office, administrative, guest-relations, and operational-support duties as needed. Work is primarily indoors and involves frequent computer and telephone use, extended periods of sitting, and occasional standing, walking, and lifting items up to 10 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency in property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Strong attention to detail and organizational skills.
Availability to work overnight shifts, including weekends and holidays.
Flexibility to transition between overnight and daytime responsibilities according to operational needs and the established schedule.

Nice To Haves

Previous experience in a hospitality or customer service role.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate records of room availability and guest accounts using the property management system.
Balance daily receipts and revenues and conduct income audits on posted revenues.
Assist guests with check-out, review accounts, and resolve discrepancies.
Answer phone calls promptly, direct inquiries, and address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations and ensure accurate data entry.
Provide guests with information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain security and safety during overnight shifts by monitoring guest activity and access.
Perform Guest Service Agent shifts and additional front office, administrative, guest-relations, and operational-support duties as needed.