Night Auditor (Part-Time) | Inn at Virginia Mason & Baroness Hotel

Columbia Hospitality•Seattle, WA

11d•Onsite

About The Position

The Night Auditor oversees the property's night operations, including front desk activities and financial reconciliation and reporting. The role follows procedures to ensure front office activities and services meet established standards, protects the confidentiality of guest information and hotel data, and assists guests, team members, and vendors during the shift. The Night Auditor helps maintain a safe and secure environment, reports security concerns promptly, and responds to and works to resolve guest issues. The position also monitors patterns in guest concerns and plans corrective actions, communicates updates and operational issues across departments, keeps front office and common areas clean and organized, and ensures equipment is maintained and used properly. This part-time position is based at the Inn at Virginia Mason in Seattle's First Hill neighborhood. The Inn is connected to Virginia Mason Seattle Hospital and has 70 guestrooms. It serves patients and their families as well as business and leisure travelers.

Requirements

At least 1 year of hospitality experience.
Strong written and verbal communication skills.
Strong problem-solving and conflict-resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.
Ability to move up and down halls to secure the property and ensure appropriate doors are locked.
Basic negotiation skills and strong customer relations skills.
Strong computer skills, including full knowledge of Microsoft Office, especially Outlook, Excel, and Word.

Nice To Haves

2 years of hotel or clerk experience strongly preferred.
Previous cash-handling experience strongly preferred.
Experience with a computerized Point of Sale system strongly preferred.
Bilingual English/Spanish skills preferred.

Responsibilities

Oversee the property's night operations, including front desk operations and financial reconciliation and reporting.
Follow procedures to ensure front office activities and services meet or exceed established standards and goals.
Maintain confidentiality of guest information and pertinent hotel data.
Assist guests, team members, and vendors during the shift.
Maintain a safe and secure environment for guests and team members, and promptly report security concerns or problematic situations to the General Manager or appropriate party.
Respond to and work to resolve guest issues and concerns.
Evaluate patterns or trends in guest concerns and plan and implement corrective actions.
Communicate regularly with all departments to keep staff informed of updates, changes, and problematic situations.
Keep the front office, reception area, lobby, and storage areas clean and organized.
Ensure equipment is maintained and functioning properly, and is used only as intended.
Conduct routine property walks to monitor guest safety and security.

Benefits

Hourly pay rate of $23.50.
Daily pay option.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities, including philanthropic and diversity/equity/inclusion committees.
Task force work opportunities in locations across the globe.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions.