Night Auditor

MCR • Englewood, CO

94d • $19 - $19 • Onsite

About The Position

The Night Auditor supports hotel operations overnight by completing audit-related reports and distributing them by the designated time on the overnight checklist. The role also follows overnight security procedures, receives and records incoming mail as required, and provides friendly, helpful service to guests throughout their stay.

All team members are expected to contribute to a clean, safe, well-organized hotel and a positive guest experience. This includes maintaining workspaces, completing checklists and shift handover reports accurately and on time, communicating professionally, collaborating with colleagues, and assisting with cleaning guest rooms or public spaces as needed. The position requires a varied schedule that may include evenings, nights, weekends, and holidays. The role involves prolonged standing, computer and office-equipment use, data entry, moving around the hotel, and lifting or transporting supplies weighing up to 25 pounds.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns raised by co-workers and guests.
• Must communicate information and ideas clearly and desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to visually inspect details at close range and from a distance.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
• Respond to challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel features, amenities, groups, and events; use role-relevant technology and follow approved phone etiquette.
• Keep front- and back-of-house areas clean and organized, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Complete and send hotel audit-related reports by the designated time on the overnight checklist.
• Follow overnight security measures, including procedures for exterior entrances, late-arriving guests, and safety or security issues.
• Receive and record incoming mail as required by the daily shift checklist.
• Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, record breaks as scheduled, and provide required notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed