Night Auditor

Aloft (Lodgeworks)•Austin, TX

95d•$18 - $20•Onsite

About The Position

The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve guest challenges and ensure accuracy in our nightly posting and reporting.

Requirements

A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
A long-term thinker.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
An excellent communicator.
Naturally curious and value listening to solve problems.
Comfortable following directions, guidelines and work objectives.
Capable of exerting up to 30 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
Eager to be part of a great work culture and team.

Nice To Haves

Practiced, with six months' related experience in hospitality or a service industry.

Responsibilities

Check all hotel guests in and out in a confident, professional and personalized manner.
Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
Maintain regular attendance in compliance with LodgeWorks’ standards as required by scheduling, which varies according to hotel needs.
Take hotel reservations accurately and efficiently.
Ensure that immediate response is given to every guest comment and concern to ensure that it is resolved in a timely, friendly and efficient manner.
Maintain accuracy with all accounting, cash handling and billing procedures.
Be familiar with and follow tax-exempt policies and procedures.
Ensure that all calls are answered in a courteous, professional and efficient manner.
Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
Provide accounting support to the hotel by ensuring that all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
Submit appropriate reports to corporate in a timely manner.
Assist in any other task or duties as requested by management.