Night Auditor - Part Time

Pyramid Global Hospitality•Excelsior Springs, MO

11d•Onsite

About The Position

Pyramid Global Hospitality is hiring a part-time Night Auditor for the Front Desk team at The Elms Hotel & Spa in Excelsior Springs, Missouri. The role typically covers overnight hours from 11 p.m. to 7 a.m. and combines guest service, front-desk support, and night-audit responsibilities. The Night Auditor welcomes and assists guests, helps them learn about the hotel and local area, and works to create memorable experiences through attentive service and guest recovery. The role also involves completing nightly audit procedures, generating and distributing reports, maintaining the house bank, processing transactions, and communicating pertinent information to the manager on duty. The position requires attention to detail, effective communication, and the ability to stand for the duration of a shift. The posted compensation is $17.00.

Requirements

Ability to work overnight hours, including weekends and holidays.
High attention to detail.
High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide engaging customer service and take a sincere interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve problems and provide guest recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow Night Audit procedures with great attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.