Part Time Night Auditor

Westin Chicago North Shore • Wheeling, IL

13d

About The Position

The Night Auditor attends to guest needs, including registration, checkout, and cashiering, and reconciles and posts daily revenue activity. The position is in the Rooms/Front Office department and reports to the Front Desk Supervisor or Front Desk Manager.

The role supports hotel operations by reviewing arrivals, departures, room availability, VIP and special-request reservations, and guest accounts; coordinating information with front desk staff and other departments; completing daily reports; reconciling front desk agents’ work; closing the day; and preparing reports for relevant departments. The position may also assist the concierge and book reservations for walk-in guests.

This is a part-time position paid at $19.00 per hour. Work schedules vary according to business needs and may include evenings, weekends, and holidays. The position requires the physical capabilities and equipment use described in the job posting, with or without reasonable accommodation.

Requirements

• Ability to read and write to facilitate communication.
• Good verbal and written communication skills.
• Extensive knowledge of the hotel, its services, and facilities.
• Excellent customer relations skills and leadership capability.
• Detail-oriented, with outstanding organizational and communication skills.
• Ability to perform the essential functions with or without reasonable accommodation.
• Ability to stand and exert a well-paced ability for up to four hours at a time, reach other hotel departments promptly, and work in limited space.
• Ability to lift up to 15 pounds occasionally.
• Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity.
• Ability to communicate with guests, supervisors, and employees, including continuous talking and hearing.
• Ability to spend extended periods viewing a computer screen and to use near vision and depth perception.
• Manual and finger dexterity to operate necessary equipment, including computers, printers, 10-key adding machines, electric typewriters, multiline touch-tone phones, filing cabinets, fax machines, photocopiers, and dollies.
• Availability to work varied days or times, including holidays, when business needs or task assignments require; hours worked depend on business needs.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests in the computer, verifying reservations, addresses, and credit information.
• Promote the hotel’s Rewards Program and recognize members and provide member benefits.
• Accept payment for guest accounts at registration and checkout.
• Maintain a house bank, make deposits, and prepare accurate daily reports of receipts.
• Cash checks and exchange currency for guests.
• Issue keys to safety deposit boxes and control their entrance.
• Post miscellaneous charges as requested.
• Arrive on time in full uniform with the tools and equipment needed for service.
• Review expected arrivals and check VIP and special-request reservations to ensure they are pre-registered and properly blocked, and that other departments are notified of room assignments.
• Review daily room availability and inform staff.
• Check the status of departures daily.
• Relay pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Complete all necessary reports and forms daily.
• Reconcile and complete daily front desk agents’ work.
• Run the find trial balance to post rooms and close the day.
• Run accounts receivable reports.
• Provide next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Assist the concierge with mail and facsimiles and provide guests with information about hotel facilities and local attractions.
• Book reservations for guests who approach the Front Desk.

Benefits

• Paid time off, including paid holidays, paid sick leave and/or paid leave, and vacation time.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Employee Assistance Program (EAP).
• Employee discounts, including hotel stays, food and beverage, and partner programs.
• Paid leave benefits in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed