Night Auditor
About The Position
Pyramid Global Hospitality is seeking a highly motivated individual to join the Front Desk team as a Night Auditor at THesis Hotel Miami. This role is crucial for creating a memorable first impression for guests during the overnight hours, typically from 11 pm to 7 am. The Night Auditor is responsible for checking in and registering guests, serving as a knowledgeable resource for hotel amenities and the local area, and ensuring a positive guest experience. This is a significant opportunity for a driven individual to advance their career in hospitality with a world-class property.
Requirements
- Must have the ability to work the overnight hours
- A high attention to detail
- High school diploma or equivalent.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Must be available to work various shifts including weekends and holidays.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Generate, Print and distribute daily and weekly reports
- Ensure the Night Audit procedures are followed with great attention to detail
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Ongoing training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
