Night Audit

Peregrine Hospitality•Yountville, CA

About The Position

The Night Audit/Overnight Front Office Agent reconciles hotel cashier transactions and reviews, organizes, and compiles management reports on time. The role ensures the accuracy of guest billings and city ledger transactions, performs front-office guest services, and helps maintain overall guest satisfaction. The position requires working overnight, staying awake throughout the shift, and flexibility for varying hours, including weekends and holidays.

Requirements

Guest service experience is required.
Must be able to stay awake throughout the overnight shift.
Weekend and holiday availability is required, with flexibility to work varying schedules.
The position may require working more than 40 hours in a week, including nights, weekends, and holidays.
Ability to exert up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Frequently stand behind the desk and in front-office areas.
Use a keyboard and mouse to operate systems and email.

Nice To Haves

Proficiency in Microsoft Office applications is preferred.

Responsibilities

Follow the company’s Service culture, including the 4 Keys to creating guests for life.
Attend required hotel meetings and trainings.
Maintain professional appearance and grooming, including proper uniform or business attire and nametag.
Use thorough knowledge of HMS.
Perform guest services, including checking guests in and out, taking reservations, and handling wake-up calls.
Audit and reconcile financial and statistical reports.
Prepare and distribute daily reports, such as the Daily Operating Report, Discount Programs, and Tax Reports, according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile Front Desk and Food & Beverage cashier work.
Audit, reconcile, consolidate, and transmit credit card transactions promptly.
Prioritize work to meet deadlines and ensure accuracy of reported numbers and statistics.
Enter and update financial information in the corporate communications network.
Perform daily, weekly, monthly, and annual data-processing system functions as required.
Inform management of unusual operational or financial events and deviations from policies or procedures.
Ensure guest satisfaction and handle guest requests promptly and professionally.
Follow hotel policies and safety rules.
Perform other duties as requested by management.