Night Audit (PT)

Montage International • Bluffton, SC

5d

About The Position

The Night Audit position is responsible for performing all end-of-day functions for the resort and its outlets and serving as the primary contact for guests during overnight operating hours. The role provides guest service, supports check-in and checkout, handles folios, invoicing and billing, and works with hotel teams to deliver a personalized guest experience. It also requires maintaining accurate guest account records, answering guest questions about hotel services and local surroundings, and handling service issues to exceed guest expectations.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a hotel operations environment.
• At least two years of customer service experience.
• Availability to work overnight, between 11:00 PM and 7:00 AM.
• Experience in a cash-handling position.
• Basic knowledge of accounting.
• Basic math skills and ability to handle billing accurately.
• Ability to communicate clearly and speak, read, write, and understand English well.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; nearly all programs will be used daily.
• Ability to walk and stand for most of the working day, including standing and exerting well-paced mobility for up to six hours.
• Ability to regularly lift up to 15 pounds.
• Ability to bend, stoop, squat, stretch, and climb, and to perform tasks requiring manual dexterity, grasping, writing, sitting, walking, and repetitive motions.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Perform end-of-day functions for the resort and all outlets.
• Serve as the primary guest contact during overnight operating hours.
• Provide excellent customer service and telephone etiquette while working toward department and property goals.
• Welcome and host guests with a friendly and sincere demeanor.
• Assist with guest check-in and checkout, folios, invoicing, and billing.
• Identify and resolve guest-stay service opportunities, taking steps to recover service issues and exceed guest expectations.
• Communicate and partner with department leaders and hourly Associates to ensure a personalized, seamless guest experience.
• Maintain accurate records for guest accounts.
• Know hotel services and local surroundings to answer and respond to guest questions and requests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED