Night Audit Clerk (Part Time) - Hotel Peter and Paul

ASH (UK) Co Ltd•New Orleans, LA

16h•$18 - $18

About The Position

Hotel Peter and Paul is seeking a Night Auditor to assist guests with overnight requests and balance accounts from the day shift. The role’s core duties include performing the property management system’s daily rollover and cashiering and billing procedures. The Night Auditor provides customer service, supports smooth front desk and accounting operations, checks in late-arriving guests, handles requests, and takes reservations as needed. The Night Auditor works at the hotel front desk overnight and is responsible for maintaining the property’s quality and integrity. The role also includes keeping the front desk, lobby, retail areas, and restrooms clean, organized, and stocked; coordinating with security staff; monitoring overnight activity; and following the hotel’s standard operating procedures and Night Audit Checklist. The position is part-time, with compensation of $18.00 per hour. Work hours span weeknights, weekends, and holidays.

Requirements

Outstanding customer service and organizational skills, professionalism, and problem-solving ability.
Ability to understand and apply complex information and data from various sources.
Experience with bookkeeping or accounting procedures and administrative tasks.
Analytical mindset, strong attention to detail, and an affinity for numbers.
Computer and IT proficiency, including telephones, Microsoft Office, and point-of-sale software.
Flexibility to work weeknights, weekends, and holidays.
Comfort with cash handling and credit card procedures.
Ability to show initiative and anticipate guest or operational needs.
Ability to lift up to 20 pounds regularly and up to 40 pounds occasionally; stand, walk, and work on one’s feet for extended periods; and perform grasping, writing, typing/keying, repetitive motions, walking, hearing, and visual tasks.
Excellent organizational skills and ability to perform multiple tasks at the same time.
At least 2 years of hotel experience (required).
At least 2 years of front desk experience (required).

Nice To Haves

Previous hotel front desk, night audit, or retail experience.
2 years of Microsoft Office experience (preferred).
3 years of customer service experience (preferred).
High school education or equivalent (preferred).

Responsibilities

Welcome guests warmly and respond to inquiries and requests in a timely, kind, and efficient manner.
Answer calls about bookings, requests, and complaints, and direct matters to the appropriate employees or departments.
Check in late-arriving guests and handle overnight requests.
Schedule wake-up calls.
Review next-day arrivals, special-attention guests, and reservation details.
Balance cash drawers and day-shift accounts at the beginning and end of each shift.
Summarize cash, credit card, and check activity.
Audit and reconcile room charges and taxes to guest folios according to billing instructions.
Verify that charges, balances, and room rates are correct.
Perform duties according to the Night Audit Checklist.
Prepare an end-of-day report summarizing revenue, occupancy percentages, and other front office statistics.
Clean, organize, and restock the front office, retail areas, and restrooms.
Coordinate with security staff on overnight procedures.
Monitor hotel night traffic, avoid disturbing guests, and report suspicious guest or visitor activity.
Follow standard operating procedures for the role and brand.
Understand and embody the property’s and company’s goals, purpose, culture, community role, and hotel operations.
Perform other duties as requested by management.