Night Audit Agent

Grand Canyon Resort Corporation • Peach Springs, AZ

3h

About The Position

The Night Audit Agent, also described as Night Auditor / Front Desk Clerk, ensures daily postings from the Lodge, Gift Shop, and Restaurant are accurate. The role handles nighttime Lodge reservations, guest and group check-ins and check-outs, and guest payments, including cash and credit transactions. The agent answers questions about tourism options, Grand Canyon West, Hualapai River Running, and Hualapai history and culture, and provides courteous, outstanding customer service while acting as a Hualapai ambassador.

The position works in an office and hotel lobby environment and may require varying schedules, split shifts, weekends, and holidays. Applicants must pass a pre-employment drug screen; an extensive background check may also be required. Preference may be given to Hualapai Tribal members.

Requirements

• Good oral communication skills.
• Good mathematical skills.
• High school diploma or GED.
• Computer literacy.
• Ability to interact with guests and tour groups and provide prompt, outstanding customer service while handling Lodge accommodations.
• Ability to understand questions and provide detailed information about tourism options.
• Ability to handle high volumes of cash and credit transactions and follow cash handling policies and procedures.
• Ability to communicate clearly and concisely, including when busy.
• Ability to work in a team, multitask efficiently, and maintain positive working relationships.
• Ability to handle difficult customer situations or escalate them when necessary.
• Knowledge of Grand Canyon West locations, Hualapai River Running, and Hualapai history and culture.
• Ability to use appropriate computer software.

Nice To Haves

• Prior cash handling, customer service, or bookkeeping experience is preferred.
• Preference is given to Hualapai Tribal members.

Responsibilities

• Handle daily postings from the Lodge, Gift Shop, and Restaurant.
• Greet Lodge guests promptly and provide courteous, friendly, helpful service and information about tourism options.
• Handle guest and group check-ins and check-outs.
• Follow cash and credit handling policies and procedures while completing transactions.
• Answer questions about Grand Canyon West and Hualapai River Running, including tour costs, duration, operating hours, seasons, weather, and discounts.
• Provide guests with information about Hualapai history and culture.
• Provide outstanding customer service.
• Perform other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED