NextGen Implementation Specialist

ADP • El Paso, TX

9h

About The Position

ADP is hiring a NextGen Implementation Specialist to carry the ADP relationship forward after a sale and enable mid-sized business clients to begin using ADP payroll and HR solutions. The specialist builds client relationships and implements ADP technologies to help clients achieve long-term success. The role has a direct impact on clients' employees, including their paychecks and health benefits.

The specialist works with clients to understand their business needs, analyze existing systems, interface requirements, and business processes, and guide them toward an appropriate solution. The role involves helping clients become comfortable using ADP products and services, coordinating with ADP colleagues and client project teams, and managing multiple time-sensitive projects and follow-up items. Work is metrics-driven and structured, with a high volume of inbound calls and potentially increased phone time during peak seasons. ADP provides training to support success in the role.

Requirements

• High school diploma.
• Basic project management skills.
• Ability to work overtime during peak seasons.

Nice To Haves

• A college degree is beneficial but not required.
• Military experience is an acceptable alternative experience.

Responsibilities

• Create exceptional onboarding experiences for each product or service implementation.
• Help clients develop the skills and confidence to use ADP products through expertise and relationship-building.
• Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution.
• Incorporate new processes, tools, and approaches when recommending and implementing solutions.
• Collaborate with ADP associates in sales and customer service.
• Exchange routine information with client project team members about priorities, timelines, and issues.
• Manage multiple time-sensitive projects and follow-up items.
• Share essential information with clients and ADP teams.
• Follow a daily schedule and organize work to handle a high volume of inbound calls.

Benefits

• Best-in-class benefits beginning on Day 1.
• Business Resource Groups for connecting with networks and allies.
• Support for mental health and well-being.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED