New Restaurant Training Manager - Non-Traditional

Inspire•Arizona - Remote, AZ

About The Position

The New Restaurant Training Manager (Non-Traditional) delivers training and onboarding for non-traditional franchisees across Inspire’s brands. The role manages training schedules and restaurant certification, supports new restaurant openings, and contributes to national training initiatives in complex non-traditional retail environments. Success depends on developing people and building strong relationships with cross-functional partners, franchisees, and their teams. The manager facilitates virtual and in-person learning, oversees training in certified restaurants, and partners with local field teams, host franchisees, and regional and national training teams. The role provides documented, behavior-based feedback and communicates class completion outcomes. It also keeps training content current in partnership with the Training Design team and provides in-store support during restaurant openings. Approximately 75–90% travel is required, potentially including up to five nights away from home for training and weekend travel.

Requirements

Bachelor’s degree and/or equivalent experience in restaurant and/or retail management, with training, human resources, or multi-unit management experience.
5–7 years of experience in restaurant and/or retail training, operations, or multi-unit management.
Strong facilitation and presentation skills in virtual or in-person classroom, restaurant, or retail settings.
Ability to consult, influence, and coach adult learners.
Ability to work independently with minimal supervision; self-accountability and autonomy.
Ability to build credibility and trusting relationships.
Computer skills, including Microsoft Word, Excel, and PowerPoint or equivalent.
Strong written, verbal, and interpersonal communication skills.
Ability to think creatively to solve problems.
Strong organization and planning skills.
Analytical and problem-solving skills.
Change-management skills.
Ability to recognize and provide feedback on better and innovative ways to accomplish objectives.
Ability to help identify and resolve project-related risks and issues.
Willingness and ability to travel approximately 75–90%, including up to five nights away from home for training and weekend travel.

Responsibilities

Participate in onboarding new non-traditional franchisees, manage brand-specific training, and provide support through restaurant opening.
Facilitate and deliver virtual and in-person training experiences using practical adult-learning principles.
Maintain expert knowledge and proficiency in all areas of restaurant operations.
Communicate and manage scheduled training sessions virtually and in certified training restaurants.
Lead training in host-certified restaurants, ensure consistent execution and oversight for new non-traditional franchisees, and provide development opportunities for Certified Training Managers.
Partner with local field teams and host franchisees to ensure consistent execution.
Provide and document positive and constructive behavior-based feedback for learners, verbally and in writing, including performance recommendations.
Communicate class pass/fail completion status to learners and appropriate parties with integrity.
Keep current on training content and changes, partnering with the Training Design team to incorporate new products, guest service initiatives, processes, and systems.
Partner with regional and national training teams to support consistent, impactful training for national initiatives.
Provide in-store support during new restaurant openings to help ensure a smooth transition and establish effective franchisee operations.