New Restaurant Training Manager

Inspire • Utah - Remote, UT

4d

About The Position

As an Inspire New Restaurant Training Manager, you will partner with OneInspire Brand colleagues to deliver curricula across all brands, support new franchisee onboarding, manage training scheduling and restaurant certification, support new restaurant openings, and contribute to national training initiatives. The role helps manage the operational efficiency of training and onboarding processes, including critical aspects of new franchisee training in complex traditional retail operating environments. Success depends on a passion for developing people and building strong relationships with cross-functional partners, franchisees, and their teams.

Inspire is a multi-brand restaurant company with a portfolio of more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. The company describes its purpose as igniting and nourishing flavorful experiences.

Requirements

• Bachelor’s degree and/or equivalent experience in restaurant and/or retail management, with training, human resources, or multi-unit management experience.
• Five years of experience in restaurant and/or retail training, operations, or multi-unit management.
• Strong facilitation and presentation skills in virtual or in-person classroom or restaurant/retail settings.
• Ability to consult, influence, and coach adult learners.
• Ability to work independently with minimal supervision.
• Self-accountability and autonomy.
• Ability to build credibility and trusting relationships.
• Computer skills using Microsoft Office Suite (Word, Excel, and PowerPoint) or equivalent.
• Strong written, verbal, and interpersonal communication skills.
• Ability to think creatively to solve problems.
• Strong organization and planning skills.
• Analytical and problem-solving skills.
• Change management skills.
• Ability to recognize and provide feedback on better and innovative ways to accomplish objectives.
• Ability to help identify and resolve project-related risks and issues.

Responsibilities

• Participate in onboarding new franchisees, manage brand-specific training, and provide support through restaurant opening to drive long-term growth.
• Facilitate and deliver engaging synchronous virtual and in-person learning experiences using effective adult learning principles.
• Maintain expert operational knowledge and proficiency across all areas of restaurant operations.
• Coordinate and manage all aspects of scheduled training sessions, both virtually and in certified training restaurants.
• Provide and document behavior-based positive and constructive feedback for learners, verbally and in writing, including performance recommendations.
• Communicate class pass/fail completion status to learners and appropriate parties with integrity.
• Lead and manage training in host-certified training restaurants, ensuring consistent execution and oversight for new franchisees and providing development opportunities for Certified Training Managers.
• Partner with local field teams and host franchisees to ensure consistent execution.
• Stay current on content and changes in partnership with the Learning Design team, incorporating new products, guest service initiatives, processes, and systems.
• Proactively gather data through surveys and other resources to support effective decision-making and improve training quality and effectiveness.
• Support new franchisee onboarding and restaurant openings.
• Partner with regional and national learning teams to support consistent, impactful training initiatives.
• Travel approximately 70–90% of the time, potentially spending up to five nights away from home to support training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager