Applied Global Services New Product Introduction Instructor (Technical Training)

Applied Materials•Santa Clara, CA

About The Position

The New Product Introduction (NPI) Instructor is a technical instructor and subject-matter expert for existing and new semiconductor equipment products. The role works in business-unit manufacturing environments and development labs to learn products under development, gain experience with tool startup and production tasks, and develop and deliver initial classroom and hands-on training. When a product moves to volume production, the NPI Instructor trains and certifies the volume instructor who assumes ongoing training ownership. The instructor develops expertise in training methods and delivery, existing-product operations and maintenance, troubleshooting and diagnostics, and new-product training development. This includes creating comprehensive curricula, student guides, and supporting materials and technologies. The role may cover several tools or chambers simultaneously and requires project management skills, training and presentation experience, and technical knowledge of semiconductor equipment, including mechanical and electrical systems and troubleshooting. The position delivers specialized training in-house and at customer sites, with domestic and international travel. It also supports product development, early-learning and alpha-site activities, equipment testing, documentation, and collaboration with engineering, manufacturing, technical publications, and business units. Training may be conducted during off-shift hours and on weekends as assigned. The position is based in Santa Clara, California; Austin, Texas; Hillsboro, Oregon; or Phoenix, Arizona. Travel is required, with the posting specifying up to 35% per year and 25% of the time in its additional information.

Requirements

Bachelor's degree in engineering, education, or training, or equivalent military experience.
Excellent communication, presentation, problem-solving, teamwork, and interpersonal skills.
Ability to work and learn independently; resourcefulness, self-motivation, and professionalism.
Skills in presentation, written communication, training delivery, project and information management, self-development, presenting technical information, confidence, and handling complexity.
Microsoft Office skills.
Semiconductor equipment skills, including operations, preventive and corrective maintenance, alignments, calibrations, and system-level troubleshooting of analog and digital electronics.
Ability to travel for work; the posting states travel may be up to 35% per year.

Nice To Haves

Professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair.
Experience with semiconductor equipment such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distribution, facilities, high-voltage and high-current systems, and robot controllers.
Experience following manuals, specifications, blueprints, and schematics and using hand tools, measuring instruments, and testing equipment.
Nationally recognized Instructional Design certification or two years of formal or informal curriculum-development and/or instructional-design experience.
Friesen, Kaye and Associates (FKA) instructional design certification.
Knowledge of MS Windows applications and computer networking.
Experience in e-learning.
Experience in videography and photography.
Experience using advanced technologies such as AR, VR, or CGI.

Responsibilities

Deliver specialized NPI technical training in-house and at customer locations, including classroom and hands-on instruction.
Manage classroom and laboratory activities to meet course objectives and follow safety procedures.
Learn and maintain comprehensive technical knowledge of new and improved products to prepare and deliver courses.
Develop and update course materials, curricula, student guides, procedures, and supporting technologies for new products.
Manage multiple NPI training projects, including coordinating project team members and structured factory on-the-job training.
Participate in the Product Development Process for NPI products at Phase Gate 3 or earlier, ensuring training is ready to support the tool before shipment of the second tool to the field.
Complete certifications on multiple platforms and processes, including safety modules, actively certify others, and establish new certification requirements.
Train and certify volume instructors when products transition to volume production.
Use Technical Publications and System Product Business Groups to improve documentation efficiency; address gaps in released materials and review published materials for revisions.
Evaluate instructor performance, train others in standard course development processes such as Instructional System Design, and oversee course design approval.
Provide technical expertise and troubleshooting support for system repairs, ensure systems support course objectives, and confirm required safety retrofits are installed on training systems.
Support Early Learning System and Alpha Site engineering, review engineering change orders, and communicate with the field.
Assist Global Product Support with documentation and develop new procedures and Best Known Methods.
Collaborate with Engineering and Manufacturing on first-chamber builds and participate in new-product final testing.
Develop technical materials with Instructional Designers; observe technical activities, interview personnel, and study technical documents to understand products and operating methods.
Communicate with business units to obtain current product information, update courses, and represent Global Technical Training at product NPI meetings.
Inform customers about Global Technical Training courses and products, support marketing and customer relationships, identify future training opportunities, and present training solutions.
Coach and mentor other instructors in course delivery, technical development, and certification.
Anticipate, prevent, and resolve customer satisfaction issues.