Applied Global Services New Product Introduction Instructor (Technical Training)

Applied Materials•Austin, TX

4d•$84,000 - $115,500

About The Position

Applied Materials is hiring a New Product Introduction (NPI) Instructor for its Applied Global Services organization. This position combines technical instruction with subject-matter expertise for existing and new semiconductor equipment products. The instructor works in business-unit manufacturing environments and development labs to learn products under development, gain experience with tool startup and production support, and develop and deliver initial classroom and hands-on training. After a product transitions to volume production, the instructor trains and certifies the volume instructor who takes over training ownership. The role covers training fundamentals, existing-product training, and new-product training development. Training fundamentals include the methods, tools, materials, and skills needed to deliver Live Distance Learning and Instructor-Led Training, including hands-on courses. Existing-product instruction progresses from basic operation and maintenance through troubleshooting, diagnostics, and tool mastery. New-product training development involves creating comprehensive curricula, student guides, and supporting materials and technologies. The instructor may research, learn, and develop or deliver training for several new tools or chambers at once. The role requires project management, training and presentation experience, and strong technical knowledge of semiconductor equipment, including mechanical, electrical, and troubleshooting skills. The time allocation is approximately 45% learning new tools and developing or updating courses, 35% delivering training or coordinating structured factory on-the-job training, and 20% other activities. The position is based in Santa Clara, California; Austin, Texas; Hillsboro, Oregon; or Phoenix, Arizona. It involves domestic and international travel, with the posting describing travel as up to 35% per year and also listing travel as 25% of the time. Training may take place during off-shift hours and on weekends as assigned.

Requirements

Bachelor's degree in engineering, education, or training, or equivalent military experience.
Strong technical acumen in semiconductor equipment, including mechanical, electrical, software, process, and troubleshooting knowledge.
Excellent communication, presentation, problem-solving, teamwork, and interpersonal skills.
Ability to work and learn independently; resourcefulness, self-motivation, and professional dedication.
Presentation, written communication, training delivery, project and information management, self-development, and ability to present technical information and manage complexity.
Experience or skills in semiconductor equipment operations, preventive and corrective maintenance, alignments, calibrations, and system-level troubleshooting of analog and digital electronics.
Ability to use office equipment, power supplies, oscilloscopes, logic analyzers, voltmeters, soldering irons, hand tools, power tools, and personal computers.
Ability to travel for up to 35% per year, including domestic and international travel.
Ability to deliver training during off-shift hours and weekends as assigned.

Nice To Haves

Professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair.
Experience working with robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high-voltage systems, high-current systems, and robot controllers.
Experience following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment.
Nationally recognized certification in Instructional Design, or two years of formal or informal curriculum-development and/or instructional-design experience; Friesen, Kaye and Associates instructional-design certification is a plus.
Knowledge of MS Windows applications and computer networking.
Experience in e-learning.
Experience in videography and photography.
Experience using advanced technologies such as AR, VR, or CGI.

Responsibilities

Deliver specialized NPI technical training in-house and at customer locations, including classroom, laboratory, and hands-on instruction; manage course activities, meet course objectives, and follow safety procedures.
Learn and maintain technical knowledge of new and improved products; prepare and present courses, complete required certifications, certify others, and establish new certification requirements.
Engage in the Product Development Process for NPI products at Phase Gate 3 or earlier, and ensure courses are ready to support a tool immediately before shipment of the second tool to the field.
Develop and augment course documentation and training materials, address gaps in released materials, evaluate instructor performance, train others in standard course-development processes, and oversee course-design approval.
Use Technical Publications and System Product Business Groups to improve documentation efficiency.
Provide technical expertise and troubleshoot system issues; ensure systems function for course objectives and that training systems have required safety retrofits installed.
Explain Global Technical Training and Applied Global Services offerings to customers; identify customer needs and future training opportunities, support customer relationships and product sales, and present training solutions.
Coach and mentor other instructors in course delivery, technical development, and certification; anticipate, prevent, and resolve customer satisfaction issues.
Manage multiple projects of varying scope and complexity and direct project team members.
Support Early Learning System and Alpha Site engineering, review engineering change orders, and communicate with the field.
Assist Global Product Support with documentation and develop new procedures and Best Known Methods.
Collaborate with Engineering and Manufacturing on the first chamber build and participate in new-product final testing.
Develop technical materials with Instructional Designers; observe technical activities, interview personnel, study technical documents, and review published materials to develop or recommend revisions to procedures and training content.
Communicate with business units to obtain current product information for course updates and represent Global Technical Training at product NPI meetings.