New Patient Coordinator

OneOncology•San Diego, CA

1d•$24 - $30•Onsite

About The Position

This position is responsible for coordinating new patient referrals and pertinent information from outside facilities in order for our practice to effectively provide the necessary care and treatment to patients. The position performs complex duties requiring critical thinking, problem resolution, judgment and discretion, following established procedures and guidelines.

Requirements

High school diploma or GED required.
Knowledge of records collections methods, techniques, and software (Cerner/Epic).
Knowledge of Insurance eligibility verification and authorizations process.
Ability to act as patient advocate.
Ability to compile and interpret information from multiple sources.
Demonstrated ability to build professional relationships with referring providers and external healthcare partners while representing the organization in a positive and professional manner.
Thrive in a busy fast paced environment.
Establish and maintain professional and productive working relationships with providers and coworkers.
Excellent verbal and written communication skills. Ability to communicate effectively orally and in writing with tack, objectivity, sensitivity, and good judgement when interacting with patients, referring offices, providers, and coworkers from diverse backgrounds and cultures.
Proficiency in computer processing functions, software and other standard office equipment.
Ability to effectively work, collaborate, and prioritize tasks independently and in a team environment.
Ability to calmly and professionally resolve issues with diplomacy and tact.
Strong organizational skills.
Visual acuity to read a computer screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus.
Hearing acuity to converse with staff and customers in person and by phone.
Ability to stoop, bend, kneel, reach with hands, and lift and move 10 pounds on a regular basis, and up to 25 pounds occasionally; ability to sit for hours at a time.

Nice To Haves

Three years of New Patient Coordinator or Authorization experience in a health care organization. Or a combination of education and experience that demonstrates possession of the required Knowledge, Skills, and Abilities.

Responsibilities

Coordinate a high-volume of Oncology /Hematology referrals
Compile all necessary records and pertinent information from referring office and various facilities
Proactive Patient outreach to schedule consultations appointments
Manage patient expectations leading up to the consultation appointment, i.e., turnaround time, authorization process, order of care, etc.
Assist patients with new patient registration paper work
Verify insurance eligibility accurately and thoroughly
Consistently follow up on incomplete referrals that are missing records, authorizations, or other information
Manage a high volume of calls
Collaborate with referring medical providers to assist with urgent patient referrals
Interact with referring office providers and staff on a daily basis.
Foster and maintain positive productive relationships with referring offices, contracted HMOs, and other facilities
Support physician relationship development by assisting in developing and maintaining positive relationships with referring providers and their office staff by participating in outreach activities, supporting physician liaison initiatives, and representing the practice in a professional manner.
Maintain a high level of confidentiality for patients in accordance to HIPAA standards
Promotes and contributes positively to inter-departmental issue resolution
Effectively completes other duties and projects as assigned