New Home Sales Consultant

Starlight Homes•Allen, TX

26d•Onsite

About The Position

Starlight Homes is seeking a commission-based New Home Sales Consultant to guide buyers through the home-buying sales process and help make homeownership accessible and reassuring. The consultant learns and applies the Starlight sales process, provides exceptional customer service, and helps customers identify homes that meet their needs. The role includes four weeks of training and is based onsite at a model home or mobile office within a community. The schedule includes weekend work, with either Monday and Tuesday or Thursday and Friday off.

Requirements

At least 2 years of direct sales or customer service experience.
A valid and active real estate license may be required, subject to state requirements.
Valid and active driver’s license.
Ability to work weekends; days off will be either Monday and Tuesday or Thursday and Friday.
Ability to work onsite at a model home or mobile office within the community.
Experience with Microsoft Office products and ability to learn new software programs.
Strong verbal and written communication skills.
Professional appearance and conduct when interacting with the team, management, and customers.
Adaptable and flexible attitude; ability to handle high-volume situations.
Strong work ethic, drive, positive attitude, and decision-making skills.
Ability to read, write, and speak English fluently and perform calculations.
Sufficient hearing and vision to use office equipment; ability to use hands and fingers to operate standard office equipment.
Occasional lifting of up to 20 pounds.

Responsibilities

Deliver customer service through inbound calls, educate prospective buyers about products, set appointments, and answer questions professionally.
Develop and deliver sales presentations consistent with company training.
Maintain a high level of sales activity by engaging new prospects, following up, and setting appointments to close.
Respond promptly and efficiently to customer queries.
Maintain communication with Starlight Homes team members and participate in scheduled weekly meetings.
Provide the Sales Manager with organized updates on passive and engaged prospects.
Use available resources to transition leads into prospective customers and follow up consistently with customers under contract.
Generate referrals by maintaining high standards of customer service and satisfaction.
Enter leads, appointments, and communications into Salesforce daily.
Develop relationships with realtors through visits, networking, and business interactions.
Present Starlight Homes knowledgeably and professionally, and educate prospects about the homebuilding process.
Learn community information and trends, including schools, utilities, taxes, recreation, and shopping, to inform clients.
Understand clients’ visions and match them with homes that meet their needs.
Use training modules to follow the Starlight process and continually improve sales delivery.
Call customers the evening before loan applications to confirm they have the necessary documents.
Call customers on the evening of sale to congratulate them and thank them for choosing Starlight Homes.
Contact customers under contract at least weekly to maintain rapport.
Respond to phone calls and emails from the Starlight team within 24 hours.
Maintain an organized, presentable workspace and support team members collaboratively.