New Home Sales Consultant

Starlight Homes • Loris, SC

25d • Onsite

About The Position

The New Home Sales Consultant serves as a trusted guide for buyers throughout the home-buying process, helping them understand their options and achieve homeownership. The consultant learns and follows the Starlight Homes and, as needed, Ashton Woods sales process while providing exceptional customer service. This is a commission-based role with four weeks of training. Work takes place onsite at a model home or mobile office within a community. The position requires weekend availability, with either Monday and Tuesday or Thursday and Friday off.

The work is generally performed in a typical office environment using standard office equipment. It is typically sedentary, though some walking and standing may be required. The environment is fast-paced and subject to schedule and priority changes and short-notice activity. Employees must be able to read, write, and speak English fluently and perform calculations. Reasonable accommodation will be made for individuals with disabilities upon request.

Requirements

• At least 2 years of direct sales or customer service experience.
• A valid and active real estate license may be required, subject to state requirements.
• Valid and active driver's license.
• Ability to work weekends.
• Ability to work onsite at a model home or mobile office within the community.
• Experience with Microsoft Office products and ability to learn new software programs.
• Strong verbal and written communication skills.
• Professional appearance and conduct in daily interactions with customers, team members, and management.
• Collaborative approach and willingness to support other team members.
• Adaptable and flexible attitude.
• Ability to handle high-volume situations.
• Strong work ethic, drive, positive attitude, and decision-making skills.
• Fluent English reading, writing, and speaking skills, and ability to perform calculations.
• Sufficient hearing and vision to use office equipment; ability to use hands and fingers to operate standard office equipment.
• Ability to occasionally lift up to 20 pounds.

Responsibilities

• Deliver customer service through inbound phone calls, educate interested parties about products, set appointments, and answer questions professionally.
• Develop, practice, and deliver sales presentations consistent with company training.
• Maintain a high level of activity by engaging new prospects, following up with interested prospects, and setting appointments to close.
• Respond promptly and efficiently to customer queries.
• Maintain communication with Starlight Homes and Ashton Woods team members, attend scheduled weekly meetings, provide updates, and participate actively.
• Communicate with the Sales Manager and present organized information about passive and engaged prospects.
• Use available resources to transition leads into prospective customers and consistently follow up with customers under contract.
• Generate referrals through high standards of customer service and satisfaction.
• Enter leads, appointments, and all communication into Salesforce daily.
• Develop and maintain realtor relationships through visits to real estate offices, networking, and business dealings.
• Present Starlight Homes and, as needed, Ashton Woods in a knowledgeable and professional manner.
• Develop subject-matter knowledge of the homebuilding process and educate prospects about what to expect.
• Learn community information and trends, including schools, utilities, taxes, recreation, and shopping, along with other information requested by clients.
• Understand clients' vision and match them with a home that meets their needs.
• Use training modules to follow the sales process and continually improve sales delivery.
• Call customers the night before loan application to ensure they have the necessary documents.
• Call customers on the night of the sale to congratulate them and thank them for choosing Starlight Homes.
• Call customers under contract at least weekly to maintain rapport.
• Respond to phone calls and emails from the Starlight team within 24 hours.
• Maintain an organized workspace and help keep the office presentable.
• Perform other duties as needed, including duties outside normal responsibilities.

Benefits

• Four weeks of award-winning training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed