New Home Sales Consultant

Starlight Homes•Summerville, SC

8d•Onsite

About The Position

The New Home Sales Consultant serves as a trusted guide throughout the home-buying sales process, helping customers navigate the process and pursue home ownership. The role uses the Starlight Homes and, as needed, Ashton Woods sales processes while providing exceptional customer service. It is commission-based and includes four weeks of training. Consultants work onsite at a model home or mobile office within the community, build relationships with prospective buyers and realtors, and help customers understand the homebuilding process and select a home that meets their needs.

Requirements

At least 2 years of direct sales or customer service experience.
A valid and active real estate license may be required, depending on state requirements.
Valid and active driver's license.
Ability to work weekends, with either Monday/Tuesday or Thursday/Friday off.
Ability to work onsite at a model home or mobile office within the community.
Experience with Microsoft Office products and ability to learn new software.
Strong verbal and written communication skills.
Professional appearance and conduct in interactions with customers, colleagues, and management.
Collaborative approach and willingness to support team members.
Adaptable and flexible attitude.
Ability to handle high-volume situations.
Strong work ethic, drive, positive attitude, and decision-making skills.
Fluent English reading, writing, and speaking skills, and ability to perform calculations.
Ability to hear and see sufficiently to use office equipment and use hands and fingers to operate standard office equipment.
Ability to occasionally lift up to 20 pounds.

Responsibilities

Handle inbound calls professionally, educate interested parties about products, answer questions, and set appointments.
Develop and deliver sales presentations consistent with company training.
Maintain high activity levels by engaging new prospects, following up with interested prospects, and setting appointments.
Respond to customer queries promptly and efficiently.
Maintain communication with Starlight Homes and Ashton Woods team members, participate in scheduled meetings, and provide updates.
Communicate with the Sales Manager and present organized information about passive and engaged prospects.
Use available resources to transition leads into prospective customers and follow up consistently with customers under contract.
Generate referrals by providing a high standard of customer service and satisfaction.
Enter leads, appointments, and all communications into Salesforce daily.
Develop and maintain realtor relationships through office visits, networking, and conducting business with realtors.
Present Starlight Homes and, as needed, Ashton Woods in a knowledgeable and professional manner.
Build expertise in the homebuilding process and educate prospects about what to expect.
Learn community information and trends, including schools, utilities, taxes, recreation, and shopping.
Understand clients' visions and identify homes that meet their needs.
Use training modules to follow company processes and continually improve sales delivery.
Call customers the night before their loan application to ensure they have the necessary documents.
Call customers the night of the sale to congratulate them and thank them for choosing Starlight Homes.
Contact customers under contract at least weekly to maintain rapport.
Respond to team phone calls and emails within 24 hours.
Maintain an organized workspace and help keep the office presentable.
Perform other duties as needed, including duties outside normal responsibilities.