New Home Sales Consultant

Starlight Homes • San Antonio, TX

11d • Onsite

About The Position

The New Home Sales Consultant guides prospective buyers through the home-buying sales process, helping make homeownership approachable while providing exceptional customer service. The consultant learns and follows the Starlight Homes and, when needed, Ashton Woods sales processes. This is a commission-based role and includes four weeks of award-winning training. The position works onsite at a model home or mobile office within the community and requires weekend availability, with either Monday and Tuesday or Thursday and Friday off.

The consultant presents homes professionally, helps customers identify their needs and vision, and explains the homebuilding process and relevant community information. The role involves handling inquiries, developing prospects, setting appointments, maintaining customer relationships through and after contract, and building referral and realtor relationships. Work is generally performed in an office environment, is typically sedentary, and may involve walking and standing. The environment is fast-paced and may involve frequent schedule or priority changes and short-notice activity.

Requirements

• At least 2 years of direct sales or customer service experience.
• A valid and active real estate license may be required, subject to state requirements.
• Valid and active driver's license.
• Availability to work weekends; either Monday and Tuesday or Thursday and Friday will be days off.
• Ability to work onsite at a model home or mobile office within the community.
• Experience with Microsoft Office products and ability to learn new software programs.
• Strong verbal and written communication skills.
• Professional appearance and conduct in daily interactions with customers, colleagues, and management.
• Collaborative approach and willingness to support team members.
• Adaptable and flexible attitude.
• Ability to handle high-volume situations.
• Strong work ethic, drive, positive attitude, and decision-making skills.
• Ability to read, write, and speak fluently in English and perform calculations.
• Sufficient hearing and vision to use office equipment; ability to use hands and fingers to operate standard office equipment.
• Ability to occasionally lift up to 20 pounds.

Responsibilities

• Deliver customer service through inbound calls by educating interested parties about products, setting appointments, and answering questions professionally.
• Develop, practice, and deliver sales presentations consistent with company training.
• Maintain a high level of activity by engaging new prospects, following up with interested prospects, and setting appointments to close.
• Respond promptly and efficiently to customer queries.
• Maintain communication with Starlight Homes and Ashton Woods team members, attend and participate in scheduled weekly meetings, and provide updates.
• Communicate with the Sales Manager and present organized information about passive and engaged prospects.
• Use available resources to transition leads into prospective customers and consistently follow up with customers under contract.
• Generate referrals by maintaining high customer-service and satisfaction standards.
• Enter leads, appointments, and communications into Salesforce daily.
• Develop and maintain realtor relationships through office visits, networking, and business activities.
• Present Starlight Homes and, as needed, Ashton Woods in a knowledgeable and professional manner.
• Develop expertise in the homebuilding process and educate prospects about what to expect.
• Learn community information and trends, including schools, utilities, taxes, recreation, and shopping.
• Understand clients’ visions and needs and align them with a suitable home.
• Use training modules to follow company processes and continually improve sales delivery.
• Call customers the night before their loan application to ensure they have the necessary documents.
• Call customers the night of the sale to congratulate and thank them.
• Call customers under contract at least once a week to maintain rapport.
• Respond to calls and emails from the Starlight team within 24 hours.
• Maintain an organized workspace and help keep the office presentable.
• Perform other duties as needed, including duties outside normal responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed