New Home Consultant

Lennar•San Diego, CA

10d•Onsite

About The Position

The New Home Consultant guides homebuyers through the purchasing process, from initial engagement to closing. The role uses proactive sales techniques, customer relationship management, and knowledge of the housing market to provide buyers with a seamless experience. The position supports Lennar’s goals of building quality homes, delivering exceptional customer service, and maintaining zero-defect homes, cost management, and schedule adherence. The role requires regular in-person attendance at company communities, job sites, and offices during regular work hours. The position may involve extended hours in a construction trailer, local travel, and occasional operation of construction equipment. Duties and responsibilities may change with or without notice.

Requirements

High school diploma or equivalent.
1–3 years of experience in new home sales, real estate, or a related field.
Proven ability to build relationships and close sales.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office and sales tracking tools.
Self-motivated, results-driven, and able to work independently.
Regular, in-person attendance at company communities/job sites and offices during regular work hours.
May need to work more than eight hours per day in a construction trailer; operate a motor vehicle; read plans; climb stairs and ladders; bend, stoop, reach, lift, move, or carry equipment exceeding 50 pounds; and operate construction equipment occasionally.
May need finger dexterity to operate a computer keyboard and calculator.

Nice To Haves

College degree.
Real estate license.

Responsibilities

Engage visitors, build relationships, and determine homebuying needs using Lennar’s selling philosophy.
Generate, process, and close home sales from self-generated or referred leads using the 10-5-2-1 selling approach.
Follow up consistently and promptly with customers from initial contact through closing and post-closing, and maintain accurate communication records.
Maintain the condition of the Welcome Home Center, model homes, and inventory homes; communicate maintenance needs and ensure timely resolution.
Travel throughout the local community to generate leads from Realtor/Co-Broker businesses, referrals, and proactive self-prospecting.
Maintain in-depth knowledge of the competitive market, including product offerings, community details, sales trends, advertising strategies, and customer demographics.
Monitor and record daily customer traffic using company-designated tracking tools.
Collaborate with internal departments to support smooth transactions and customer satisfaction.
Participate in sales meetings, neighborhood promotions, and marketing initiatives to drive sales growth.