New Business Specialist
About The Position
The New Business Specialist processes annuity applications and performs related administrative work, including reviewing application documents for completeness and accuracy and ensuring statutory and regulatory compliance. The role handles applications from initial entry through approval, investigates processing issues, obtains missing information or documents, and maintains accurate records in associated systems. Ongoing training is provided to support accurate processing of applications of varying complexity. The specialist builds relationships with agents, IMOs, and distribution partners through proactive communication about application practices, processing status, outstanding requirements, and issue resolution. The role also provides telephone support, answers product and processing questions, handles complaints and complex concerns with patience and empathy, and researches application processing, funds transfers between carriers, and suitability issues. It may involve using systems and reports related to fraud, privacy issues, complaints, and suggestions. The position reports to the New Business Operations Manager.
Requirements
- High school diploma or GED.
- Customer service experience gained through education, professional training, or experience in the insurance industry.
- Complex problem-solving skills.
- Experience with PC applications such as MS Word, MS Excel, and Outlook.
- Attention to detail and the ability to complete tasks correctly and in a timely manner.
- Ability to communicate professionally in speech and writing.
- Self-motivation and ability to work under minimal supervision.
- Excellent communication and leadership skills.
Nice To Haves
- Experience in the annuity life insurance industry.
Responsibilities
- Review and analyze new business applications and accompanying documents for completeness, accuracy, and readiness for processing.
- Perform suitability reviews and seek secondary review from leaders when needed.
- Review corrected documents received for pending applications.
- Serve as a subject matter expert on new business forms, processing guidelines, and procedures.
- Communicate proactively with agents, IMOs, and distribution partners about processing practices, application status, outstanding requirements, and exceptions.
- Process annuity new business applications from entry through approval.
- Research and resolve application processing issues, including identifying and obtaining missing information or required documents.
- Maintain accurate records in associated systems.
- Provide telephone support to sales agents and business partners, addressing requests, product questions, guidance, misunderstandings, complaints, and complex problems.
- Investigate and resolve issues involving application processing, funds transfers between carriers, and suitability concerns.
- Keep current with changes and develop knowledge to respond accurately to inquiries of varying complexity.
- Perform other work or projects as directed by the New Business Operations Manager.
Benefits
- Medical plans, including FSA and HSA.
- Dental and vision.
- 401(k), Roth and Traditional.
- Pet insurance.
- Parental leave.
- Paid time off and sick time off.
- 10 paid holidays and one birthday pay.
- Paid volunteer time.
- College tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
