New Business Specialist

SILAC Insurance Company•Salt Lake City, UT

4d•Onsite

About The Position

The New Business Specialist processes annuity applications from application entry through approval. The role reviews application documents for completeness, accuracy, and regulatory compliance; performs suitability reviews; and handles corrected documents and other requirements for pending applications. The specialist communicates with agents, IMOs, and distribution partners by phone and other channels to provide application-status updates, resolve processing issues, answer product and process questions, and maintain strong professional relationships. The position also involves researching application-processing issues, funds transfers between carriers, and suitability concerns; maintaining accurate system records; and using reports and company systems to support appropriate handling of fraud, privacy issues, complaints, and suggestions. The role requires patience, empathy, attention to detail, and sound problem-solving skills. SILAC provides ongoing training for processing applications of varying complexity. This is a full-time, in-office position with a schedule of 40 hours per week, Monday through Friday. The shift starts between 8:30 AM and 9:00 AM Mountain Time. Starting pay is $21.75 per hour.

Requirements

High school diploma or GED.
Customer service experience gained through education, professional training, or work experience in the insurance industry.
Complex problem-solving skills.
Experience with PC applications such as MS Word, MS Excel, and Outlook.
Attention to detail and the ability to complete tasks correctly and on time.
Ability to communicate professionally in speech and writing.
Self-motivation and ability to work under minimal supervision.
Excellent communication and leadership skills.

Nice To Haves

Experience in the annuity life insurance industry.

Responsibilities

Review and analyze new business applications to ensure documents are prepared, complete, accurate, and accompanied by all required materials.
Perform suitability reviews of incoming applications and seek secondary review from leaders when needed.
Review corrected documents received for pending applications.
Serve as a subject matter expert on new business forms, processing guidelines, and procedures.
Communicate proactively with agents, IMOs, and distribution partners about new business practices, application status, outstanding requirements, processing issues, and exception processing.
Process annuity new business applications from entry through approval.
Research and resolve application-processing issues, including identifying and obtaining missing information or documents.
Maintain accurate records in associated systems.
Provide telephone support to sales agents and business partners, addressing requests, product questions, complaints, misunderstandings, and complex problems with patience, empathy, and listening skills.
Research and resolve issues related to application processing, transfers of funds between carriers, and suitability concerns.
Keep current with changes and develop knowledge to respond accurately to inquiries of varying complexity.
Perform other work or projects as directed by the New Business Operations Manager.