New Business Specialist
About The Position
At Arcadia, the New Business Specialist helps turn financial recommendations into action by working with advisors, Client Service Specialists, custodians, and insurance carriers to execute transactions accurately and efficiently. The role supports implementation and transaction processing by preparing, processing, tracking, and completing client transactions, including account openings, transfers, annuity applications, beneficiary changes, distributions, and account maintenance requests. The position reports to the Head of Client Services. The role is intended to promote operational excellence, minimize delays and Not-In-Good-Order (NIGO) items, and provide clients with a seamless implementation experience. The specialist manages assigned transactions from initiation through completion, maintains accurate status information and records, resolves processing issues, and collaborates with internal teams and external partners while following firm policies and compliance requirements.
Requirements
- Experience within financial services is required.
- Proficiency in Microsoft Office Suite and CRM platforms.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple priorities and deadlines simultaneously.
- Strong critical-thinking and problem-solving abilities.
- Strong written and verbal communication skills and a high level of professionalism.
- Ability to travel occasionally between Arcadia's Andover, Massachusetts and Manchester, New Hampshire offices.
- If onboarded without a Life and Health license, must obtain one within the first six months of employment; training is provided.
Nice To Haves
- Experience in banking, insurance, operations, mortgage processing, legal support, medical administration, or another detail-oriented environment.
- Experience with Fidelity Wealthscape, FireLight, DocuSign, and Redtail CRM.
- Life and Health license at the start of employment.
Responsibilities
- Prepare and process new account applications, transfer paperwork, annuity applications, beneficiary updates, distributions, and account or ownership changes.
- Review transaction documentation for accuracy and completeness before submission.
- Submit and track business through Fidelity Wealthscape, FireLight, DocuSign, insurance carrier portals, and other operational systems.
- Own assigned transactions from initiation through completion.
- Identify, track, and resolve NIGO items and other processing issues.
- Maintain visibility into pending business and proactively follow up on outstanding requirements.
- Manage transaction workflows from recommendation through implementation.
- Maintain accurate and timely transaction status updates in the CRM so relevant teams can see progress.
- Ensure activities, documentation, and records comply with firm policies and compliance requirements.
- Monitor processing timelines and escalate issues that may affect client experience or service standards.
- Contribute to workflow development and process improvement initiatives.
- Perform quality control and exception reporting, resolving discrepancies and escalating issues as needed.
- Partner with Client Service Specialists on onboarding and transaction experiences, while preserving the CSS as the client's primary relationship owner and point of contact.
- Collaborate with advisors to gather information and implement recommendations.
- Coordinate with custodians, insurance carriers, and third-party vendors to resolve operational issues.
- Participate in weekly service and planning meetings to identify opportunities to improve efficiency and accuracy.
Benefits
- Employer-premium-paid health, dental, and vision insurance.
- Unlimited paid time off (PTO) and flexible scheduling.
- Fully covered short-term disability, long-term disability, and life insurance.
- 401(k) retirement plan with a 4% company match.
- Quarterly clothing allowance.
- Professional development and continuing education opportunities.
- Collaborative, people-first culture that values innovation and accountability.
- Team events, community-focused volunteer initiatives, and other workplace perks.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
