New Business Representative

Pacific Gas And Electric Company•Hayward, CA

1d•Hybrid

About The Position

The New Business Representative (NBR) handles customer contact, project coordination, billing, and contract preparation for less complex installations of new business gas and/or electric facilities. NBRs do not prepare job estimates, although job owners may prepare invoices or contracts using simplified charge methodology. This is a beginning-level classification. An NBR may be assigned no more than 50% of their workload in SNBR-level jobs at one time and must work under the guidance of a Senior New Business Representative or IPE. The role is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining. The position is hybrid, working from a remote office and an assigned work location within PG&E’s service territory, based on business need. Field visits and customer meetings are required. The stated starting wage is $51.01 per hour and is subject to collectively bargained rates and increases. The position manages assigned projects from initiation through meter set, including project scope, schedule, cost, coordination, stakeholder communication, customer expectations, tariff application, contract preparation, and project documentation. It also gathers field information for pre-design packages at qualifying single locations, helps ensure construction readiness and compliance, and works with internal and external partners to resolve project issues and deliver work safely and on schedule.

Requirements

Bachelor’s degree from a recognized college or equivalent experience.
If qualifying through experience, at least three years of experience in construction project management or PG&E technical service planning, or 12 months of experience as a Hiring Hall New Business Representative, Hiring Hall Senior New Business Representative, and/or Hiring Hall Engineering Estimator.
Strong project management, customer contact, and communication skills.
Basic computer skills, including Microsoft Word, Excel, and email.
Valid California driver’s license and California minimum insurance coverage if using a personal vehicle.
Must maintain a valid driver’s license; driving is an essential job function.
Qualify on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before applying if an internal PG&E employee, or before interviewing if an external or Hiring Hall candidate.

Nice To Haves

Residence within 50 miles of the headquarters may receive additional consideration.
Familiarity with tariffs, rates, contracts/tools, Work Management (WM) SAP, work processes, and tools.
Ability to work effectively as a team member with internal and external customers or clients.
Facilitation and conflict-resolution skills.
Ability to manage for results while building agreement as part of a team.
Strong safety focus and commitment to proactive, superior customer service.
Strong verbal and written communication skills.
Initiative, decisiveness, sound judgment, and forward thinking.
Problem-solving skills.
Computer skills such as SAP, Microsoft Excel, and Word.
Measurement skills and ability to use field tools such as a range finder, height stick, and shovel, and to drive a stake into the ground.

Responsibilities

Promote public and employee safety by ensuring job designs meet company and state standards and compliance requirements.
Prepare pre-design job packages with required information, including field sketch layouts, construction scoping information, field data, pictures, and measurements.
Manage scope, schedule, and cost for assigned projects from initiation through meter set.
Coordinate with departments and individuals involved in projects to define background, objectives, design scope, schedules, roles, and responsibilities.
Coordinate with internal and external stakeholders and work/resource groups to prioritize work and complete projects on time.
Manage a new business portfolio and monitor project schedules, standard-work compliance, variances, dependencies, and construction execution.
Schedule and conduct project meetings, provide relevant information, identify risks and schedule setbacks, and coordinate actions to address them.
Ensure projects proceed as planned or manage delays in accordance with company guidelines.
Identify ways to minimize project costs for applicants and PG&E; ensure correct financial orders and work categories are applied and monitor costs.
Conduct required fielding, including site visits and customer meetings for pre-design, pre-construction, site-readiness, and emergent issues.
Gather field-condition information for qualifying single-location pre-design packages and consult a mentor or supervisor about optional field information at other locations.
Communicate project scope, schedule, and cost to stakeholders and facilitate resolution of project-related disputes through written and verbal communication.
Prepare contracts as applicable and provide applicants and project partners with accurate information about rates, rules, potential costs, and timelines.
Proactively communicate with internal and external stakeholders and negotiate reasonable estimating and construction dates that address customer schedules and compliance requirements; may provide an initial non-binding cost.
Ensure applicable tariff charges are identified in contracts and secured before construction; interpret and apply tariffs correctly and consult the Law department on exceptional cases when required.
Coordinate with other PG&E departments and/or rates and tariffs to apply the best rates when appropriate.
Maintain applicable project documentation in the system of record and ensure project dependencies are met before construction begins.