New Business Representative

Pacific Gas And Electric Company•San Carlos, CA

1d•Hybrid

About The Position

The New Business Representative (NBR) handles customer contact, project coordination, billing, and contract preparation for less complex installations of new business gas and/or electric facilities. NBRs do not prepare job estimates, although job owners may prepare invoices or contracts using simplified charge methodology. This is a beginning-level classification. An NBR may have no more than 50% of their workload in SNBR-level jobs at one time and must work under the guidance of a Senior New Business Representative or IPE. The role is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining. The position is hybrid, working from a remote office and an assigned work location within the PG&E Service Territory based on business need. Job-site visits and customer meetings are required. Driving is an essential function. The position supports safe, standards-compliant project delivery from initiation through meter set. It coordinates stakeholders, scope, schedules, costs, project documentation, customer expectations, contracts, tariffs, and construction readiness. The stated starting wage is $51.01 per hour, subject to collectively bargained wage rates and increases.

Requirements

Bachelor’s degree from a recognized college or equivalent experience.
At least three years of experience in construction project management or PG&E technical service planning, or 12 months of experience as a Hiring Hall New Business Representative, Senior New Business Representative, and/or Engineering Estimator.
Strong project management, customer contact, and communication skills.
Basic computer skills, including Microsoft Word, Excel, and email.
Valid California driver’s license and California minimum insurance coverage if using a personal car; must maintain a valid driver’s license because driving is an essential job function.
Qualified on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before applying if an internal PG&E employee, or before interviewing if an external or Hiring Hall candidate.

Nice To Haves

Residence within 50 miles of headquarters may receive additional consideration.
Familiarity with tariffs, rates, contracts/tools, Work Management (WM) SAP, and related work processes and tools.
Ability to work effectively as part of a team and with internal and external customers or clients.
Facilitation and conflict-resolution skills.
Ability to manage for results while building agreement as part of a team.
Strong focus on safety and commitment to superior, proactive customer service.
Strong verbal and written communication skills.
Initiative, decisiveness, sound judgment, and forward thinking.
Problem-solving skills.
Computer skills including SAP, Microsoft Excel, and Word.
Measurement skills and ability to use field tools such as a range finder, height stick, and shovel, and to drive a stake into the ground.

Responsibilities

Ensure job designs meet Company and State standards, compliance requirements, and public and employee safety expectations.
Prepare pre-design job packages with required information, including field sketch layouts, accurate field data, pictures, and measurements.
Manage scope, schedule, and cost for assigned projects from initiation to meter set.
Coordinate departments and individuals involved in projects and define project background, objectives, design scope, schedule, roles, and responsibilities.
Coordinate with internal and external stakeholders and work/resource groups to prioritize work and complete projects on time.
Proactively manage the new business work portfolio, monitor project schedules, and ensure work complies with standard work or approved company guidelines.
Schedule and conduct project meetings, provide pertinent information, identify potential risks, and coordinate actions to address possible setbacks.
Ensure projects proceed as planned or manage delays according to company guidelines.
Identify ways to minimize costs for applicants and PG&E; verify financial orders and work categories and monitor costs.
Conduct required fielding, including job-site visits and customer meetings, pre-design visits, pre-construction meetings, site-readiness verification, and visits for emergent issues.
Gather field-condition information for pre-design packages at qualifying single locations; consult a mentor or supervisor about whether additional field information gathering is efficient at other locations.
Communicate project scope, schedule, and cost to stakeholders and facilitate resolution of project-related disputes through ongoing written and verbal communication.
Prepare contracts as applicable and provide applicants and project partners with accurate information on rate and rule applicability, potential costs, and timelines.
Proactively manage stakeholder expectations and negotiate reasonable estimating and construction dates that address customer schedules and compliance requirements; may provide an initial non-binding cost.
Ensure applicable tariff charges are identified in contracts and secured before construction; interpret and apply tariffs correctly and work with the Law department on exceptional cases when needed.
Partner with PG&E departments and/or rates and tariffs to apply appropriate rates when applicable.
Maintain applicable project documentation in the system of record and ensure project dependencies are met before construction begins.