New Business Representative

PG&E•Hayward, CA

11h•Hybrid

About The Position

The New Business Representative handles customer contact, project coordination, billing, and contract preparation for less complex installations of new business gas and/or electric facilities. The position does not prepare job estimates, although job owners may prepare invoices or contracts using simplified charge methodology. It is a beginning-level classification. Representatives may be assigned no more than 50% of their workload in Senior New Business Representative-level jobs at a time and must work under the guidance of a Senior New Business Representative or IPE. The role is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining. It is hybrid, with work performed from a remote office and an assigned work location within PG&E’s service territory based on business need. Fielding, including job-site visits and customer meetings, is required. Driving is an essential job function. The starting wage rate is $51.01 per hour and is subject to collectively bargained wage rates and increases. The New Business Representative coordinates assigned projects from initiation through meter set, prepares pre-design job packages, monitors scope, schedules and costs, and works with internal and external stakeholders to support timely, compliant project execution. The role includes communicating project status and expectations, resolving project-related issues, preparing contracts where applicable, applying tariffs correctly, maintaining project documentation, and confirming dependencies are met before construction begins.

Requirements

Bachelor’s degree from a recognized college or equivalent experience.
At least three years of experience in construction project management or PG&E technical service planning, or 12 months of experience as a Hiring Hall New Business Representative, Hiring Hall Senior New Business Representative, and/or Hiring Hall Engineering Estimator.
Strong project management, customer contact, and communication skills.
Basic computer skills, including Microsoft Word, Excel, and email.
Valid California driver’s license and California minimum insurance coverage if using a personal car.
Must maintain a valid driver’s license because driving is an essential function of the job.
Internal PG&E employees must qualify on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before applying.
External and Hiring Hall candidates must qualify on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before interviewing.

Nice To Haves

Familiarity with tariffs, rates, contracts and tools, Work Management (WM) SAP, and work processes and tools.
Ability to work effectively as a team member and with internal and external customers or clients.
Facilitation and conflict-resolution skills.
Ability to manage for results while building agreement as part of a team.
Strong focus on safety and commitment to proactive, superior customer service.
Strong verbal and written communication skills.
Ability to demonstrate initiative, decisiveness, sound judgment, and forward thinking.
Problem-solving skills.
Computer skills including SAP, Microsoft Excel, and Word.
Measurement skills and ability to use field tools such as a range finder, height stick, and shovel, and to drive a stake into the ground.
Residence within 50 miles of headquarters may receive additional consideration.

Responsibilities

Maximize public and employee safety by ensuring job designs meet Company and State standards and compliance requirements.
Prepare pre-design job packages with required information, including field-sketch layouts, accurate field data, pictures, and measurements.
Manage scope, schedule, and cost for assigned projects from initiation to meter set.
Coordinate departments, individuals, internal stakeholders, external stakeholders, dependency partners, and construction execution teams involved in projects.
Define project background, objectives, design scope, schedule, roles, and responsibilities with relevant participants.
Prioritize work using available tools or technology and proactively manage a portfolio of new business work for compliance with standard work and company guidelines.
Monitor project schedules, address risks and potential setbacks, and manage delays in accordance with company guidelines.
Schedule and conduct project meetings, provide relevant information, and coordinate actions to address project risks before setbacks occur.
Look for ways to minimize costs for applicants and PG&E, apply the correct financial order and work category, and monitor project costs.
Conduct required fielding, including site visits for pre-design job packages, pre-construction meetings, site-readiness verification, and emergent issues requiring a visit.
Gather field-condition information for pre-design packages at qualifying single locations; consult a mentor or supervisor about collecting optional field information at other locations.
Communicate project scope, schedule, and cost to stakeholders throughout the project, as applicable, and facilitate resolution of project-related disputes.
Prepare contracts, as applicable, to ensure compliance with standards and tariffs.
Provide applicants and estimating, engineering, clerical, and construction partners with complete and accurate information about applicable rates and rules, potential costs, and timelines.
Proactively communicate with internal and external stakeholders and negotiate reasonable estimating and construction dates that address customer schedules and compliance requirements.
Ensure all charges required by applicable tariffs are identified in contracts and secured before construction begins.
Interpret and apply tariffs correctly, work with the Law department on exceptional-case projects when required, and partner with other departments and rates and tariffs to apply the best rates where appropriate.
Maintain applicable project documentation in the system of record and ensure project dependencies are met before permitting construction to start.