New Business Specialist

Zander Insurance Agency • Nashville, TN

2d • Hybrid

About The Position

Zander Insurance is hiring a New Business Customer Service Specialist to support customers with life insurance applications and identity theft protection inquiries. The role includes helping clients complete and sign life insurance applications by phone, arranging insurance exams, and answering billing questions. It also involves responding to emails and information requests about Zander’s Identity Theft Protection through inbound and outbound calls. The specialist uses sales methodologies and problem-solving strategies to position Zander products and services and provide individualized, long-term solutions. The position is part of a supportive team focused on exceptional customer service and professional growth. The work follows a hybrid schedule, with occasional work from home, and requires consistent attendance during normal working hours within a standard 40-hour workweek; additional hours may be required.

Requirements

• High service aptitude and a teaching-oriented approach.
• Dependability and adaptability in a fast-paced environment.
• Ability to use the tools needed to work efficiently from home occasionally.
• Ability to communicate effectively in English, verbally and in writing, in person, by email, in video meetings, and by telephone.
• Ability to communicate by telephone for extended periods, up to seven hours per day.
• Ability to pay attention, listen actively, analyze problems, evaluate options, stay focused, multitask, make decisions, and engage appropriately.
• Ability to handle stress in a fast-paced environment and interact appropriately with others.
• Ability to attend work consistently during normal working hours within a standard 40-hour workweek; additional hours may be required.

Responsibilities

• Help clients complete and sign life insurance applications over the phone.
• Schedule clients’ insurance exams and assist with billing questions.
• Respond to emails and requests for information about Zander’s Identity Theft Protection.
• Make inbound and outbound calls regarding Identity Theft Protection.
• Apply sales methodologies and problem-solving strategies to position products and services and provide individualized solutions.
• Provide exceptional customer service as part of a supportive team.

Benefits

• Industry-leading salary.
• Guaranteed compensation increases.
• 401(k) with a 5% dollar-for-dollar company match.
• Employee Stock Ownership Plan (ESOP) with distribution of ownership shares.
• Medical, dental, life, and disability insurance paid 100% by the employer.
• Company contributions to a health savings account (HSA).
• Three weeks of paid time off plus holidays.
• Flexible work schedule with a hybrid telecommuting arrangement.
• Career advancement and leadership opportunities, with promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed