New Business Representative

Pacific Gas And Electric Company•San Jose, CA

1d•Hybrid

About The Position

The New Business Representative supports less complex new-business gas and/or electric facility installations through customer contact, project coordination, billing, and contract preparation. The role does not prepare job estimates, although job owners may prepare invoices or contracts using simplified charge methodology. This is a beginning-level individual-contributor classification represented by Engineers and Scientists of California (ESC) and subject to collective bargaining. A representative may be assigned no more than 50% of their workload in SNBR-level jobs at one time and works under the guidance of a Senior New Business Representative or IPE. The position manages assigned projects from initiation through meter set, coordinating scope, schedule, cost, stakeholders, field information, project documentation, tariffs, and construction readiness. Field visits and customer meetings are required. The position is hybrid, working from a remote office and an assigned work location within PG&E’s service territory according to business needs; headquarters will be in San Jose or Cupertino. The posted starting wage is $51.01 per hour, subject to collectively bargained wage rates and increases. Employees hired into this classification from outside the bargaining unit generally cannot have bids or transfers considered under title 21 for 24 months after placement into the regular classification, but may bid to higher classifications in the same line of progression during that period.

Requirements

Bachelor’s degree from a recognized college or equivalent experience.
If qualifying through experience, at least three years of construction project management or PG&E technical service planning experience, or 12 months of experience as a Hiring Hall New Business Representative, Senior New Business Representative, and/or Engineering Estimator.
Strong project management, customer-contact, and communication skills.
Basic computer skills, including Microsoft Word, Excel, and email.
Valid California driver’s license and California minimum insurance coverage if using a personal car.
Must maintain a valid driver’s license because driving is an essential function of the job.
Must qualify on the Physical Test Battery (PTB) and Work Orientation Inventory (WOI) before interviewing if an external or Hiring Hall candidate; internal PG&E employees must qualify on both before applying.
Ability to use measurement skills and some physical tools in the field, such as driving a stake into the ground and using a range finder, height stick, or shovel.

Nice To Haves

Reside within 50 miles of the headquarters.
Familiarity with tariffs, rates, contracts and tools, Work Management (WM) SAP, and related work processes and tools.
Ability to work effectively as a team member and with internal and external customers or clients.
Facilitation and conflict-resolution skills.
Ability to manage for results while building agreement as part of a team.
Strong focus on safety and commitment to superior, proactive customer service.
Strong verbal and written communication skills.
Initiative, decisiveness, sound judgment, and forward thinking.
Problem-solving skills.
Computer skills such as SAP, Microsoft Excel, and Word.

Responsibilities

Promote public and employee safety by ensuring job designs meet Company and State standards and applicable compliance requirements.
Prepare pre-design job packages with required information, including field sketch layouts, construction-scoping information, accurate field data, pictures, and measurements.
Manage scope, schedule, and cost for assigned projects from initiation through meter set.
Coordinate departments and individuals involved in each project and define project background, objectives, design scope, schedule, roles, and responsibilities.
Coordinate with internal and external stakeholders and work with work and resource groups to prioritize work using available tools or technology.
Manage a new-business portfolio, monitor project schedules, prioritize work with dependency partners and construction execution teams, and ensure compliance with standard work or company guidelines for variances.
Schedule and conduct project meetings, share pertinent information, identify potential risks and schedule setbacks, and coordinate actions to address them.
Ensure projects proceed as planned or manage delays in accordance with company guidelines.
Identify ways to minimize project costs for applicants and PG&E, apply the correct financial order and work category, and monitor costs.
Conduct job-site visits and customer meetings, including visits for pre-design packages, pre-construction meetings, site-readiness verification, and emergent issues.
Gather field-condition information for pre-design packages at qualifying single locations; use the Job Owners Checklist and, where appropriate, the Field Notes Template for other locations in consultation with a mentor or supervisor.
Communicate project scope, schedule, and cost to stakeholders and maintain continuous formal written and verbal communication.
Facilitate resolution of project-related disputes.
Prepare contracts as applicable and provide applicants and internal partners with complete, accurate information about rates, rules, potential costs, and timelines.
Manage customer expectations, negotiate reasonable estimating and construction dates, and, when appropriate, provide an initial non-binding cost.
Ensure applicable tariff charges are identified in contracts and secured before construction; interpret and apply tariffs correctly and work with the Law department on exceptional cases when required.
Partner with other PG&E departments and/or rates and tariffs teams to apply the best rates when appropriate.
Maintain applicable project documentation in the system of record and ensure project dependencies are met before construction starts.