New Acquisition Installation Manager

ADT • Aurora, CO

12d • $59,325 - $110,145

About The Position

An ADT Installation Team Manager supports new acquisition customers by assigning and coordinating the people and materials needed for prompt, complete installation and service of jobs in an assigned territory. The role plans, implements, and manages Installation and Service workforce activities for a designated district and serves as a key liaison between the district service workforce and Corporate Service.

The manager helps deliver cost-efficient service that supports targeted sales growth and market-share goals, works with the General Manager to meet profitability goals, and maintains consistent, high-quality, timely installation and service to promote customer retention. The position also supports the sales force, communicates policies and product information, develops the workforce, and tracks service and installation activity.

Requirements

• Associate degree or equivalent related experience.
• Three to five years of related industry experience in a high-volume, high-impact operation.
• Experience calculating the economic impact of offerings on customers' businesses and building value cases for customers.
• Ability to handle multiple challenges, prioritize responsibilities, and effectively lead a team.
• Solid business skills.
• Strategic, conceptually oriented thinking and action.
• Proven management skills, including the ability to train, develop, and motivate others.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in Microsoft Windows.

Responsibilities

• Plan, implement, and manage service workforce activities and ensure familiarity with and training in product installation and service skills.
• Develop a sound business plan for cost-efficient service that supports targeted sales growth and established market-share targets.
• Work with the General Manager to meet profitability goals.
• Conduct meetings monthly or quarterly.
• Communicate current installation and service policies, procedures, and techniques, as well as equipment demonstrations, new products and services, sales promotions, and area advertising.
• Assist the sales force by developing low installation costs and suggesting appropriate system applications.
• Serve as the primary contact for the district installation and service workforce, providing input and feedback related to Corporate Installation and Service.
• Ensure consistency of field installation and service activities.
• Establish and maintain high-quality, timely installation and service for customers to support retention.
• Develop and maintain an effective installation and service workforce through recruiting, hiring, training, motivating, and coaching.
• Track and record daily, monthly, and quarterly installation and service activity, including individual installers' efforts and results.

Benefits

• Quarterly bonus.
• Fixed and variable auto reimbursement.
• Healthcare benefits.
• 401(k) plan and company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off; employees accrue up to 120 hours in their first year, with the accrual rate increasing after the first year.
• Six paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree