Neuroscience Specialist (Tucson, AZ)

Otsuka•Tucson, AZ

About The Position

Otsuka America Pharmaceutical Inc. is a global healthcare company focused on pharmaceutical products addressing unmet medical needs and nutraceutical products that support everyday health. In Otsuka’s customer engagement model, the Neuroscience Specialist engages healthcare providers through in-person, virtual, and digital channels, sharing expertise on products and their approved conditions. The role emphasizes local care delivery and aims to improve patient care and the experience of patients, caregivers, and healthcare providers. The Neuroscience Specialist is the primary point of contact for HCP customers and provides accurate, complex on-label product information based on approved content. The specialist reports directly to the Area Business Lead and coordinates with cross-functional Medical, Market Access, and Patient Support colleagues in accordance with applicable guidelines. The position focuses on customer engagement, thought leadership, territory business planning, proactive outreach, and sharing customer insights to inform local strategy.

Requirements

Meet at least one of the following experience pathways: 2 or more years of pharmaceutical or medical device sales experience; 3 or more years of B2B or equivalent outside sales experience in a regulated, clinical, or customer-engagement setting; or 2 or more years of clinical healthcare experience (such as Nurse Practitioner, Physician Assistant, or RN) with patient-facing, medical education, or therapy-focused responsibilities.
Less than 2 years of pharmaceutical or medical device sales experience may be considered for employees who successfully complete the Otsuka ReadyNow program.
Demonstrated ability to communicate complex clinical information, influence stakeholders, and translate scientific data into clear, practical value propositions.
Strong commitment to ethical business practices and understanding of regulatory standards, with the ability to conduct business in compliance with Company policies and guidance.
Ability to assimilate and communicate complex clinical and product information.
Reside within a commutable distance of 50 miles from the primary city in the sales territory.
Demonstrate accountability for results, strategic thinking and problem solving, patient and customer centricity, impactful communication, respectful collaboration, and active professional development.
Demonstrate competent knowledge of the company’s products and competition.

Responsibilities

Conduct proactive outreach to healthcare providers on product access, on-label information, and established patient care guidance.
Engage customers in person and through virtual or digital tools, direct them to colleagues such as Customer Service Specialists when appropriate, and follow up on their requests.
Solicit feedback on the quality of customer engagement and ensure customer requests are addressed.
Facilitate speaker programs to share knowledge and insights.
Organize local provider groups to discuss experiences and outcomes with local and regional leaders.
Elevate opportunities, customer feedback, and local market insights to the Area Business Lead to inform local strategy and business goals.
Collaborate compliantly with the ecosystem team to adjust targeting and call point plans.
Use insights collected from customer-facing roles to inform local strategy and business goals.
Use competitive data and business reports, including sales data and promotional budgets, to track progress and identify opportunities.
Assess territory knowledge and business conditions to set near-term priorities for the territory business plan, and respond compliantly to competitive threats and opportunities.
Educate office staff on payer guidelines and reimbursement procedures to support pull-through.
Use promotional materials effectively and maintain awareness of internal support-team resources, utilizing them appropriately.
Apply market and industry knowledge to address objections and influence prescribing habits during office calls.
Identify professional groups for networking and access to potential key opinion leaders.
Build relationships with key office and practice personnel, keeping patient health central to conversations.
Take responsibility for follow-through and provide accurate, useful information in response to account needs.
Deliver balanced office calls and sales presentations using approved marketing materials and technical references, such as studies and package inserts, to help HCPs enhance patient outcomes.