Hearing Instrument Specialist Trainee (Tucson, AZ)

Audibel•Tucson, AZ

11d•$22 - $24

About The Position

The Hearing Instrument Specialist Trainee is trained in hearing aid fittings, service and repairs, sales, product knowledge, hearing testing and diagnosis, patient counseling, and aural rehabilitation. The role also prepares trainees to provide remote patient services through Starkey’s TeleHear program. Trainees must complete the requirements for a state dispensing license and practice within applicable state law before obtaining licensure. Starkey sponsors and funds the licensing process and fees. The training program includes working with an assigned sponsor, shadowing other practitioners, completing practicum hours with licensed specialists, and potentially traveling to other locations or training events. Starkey pays for study materials, testing fees, and travel arrangements. Trainees learn patient diagnostics, hearing evaluations, recommendations, hearing instrument troubleshooting and repair, product programming, sales, and remote fitting and adjustment tools. The position also supports company and department guidelines, quality checks, health and safety objectives, and other assigned duties. Compensation is $22.21–$24.23 per hour, with performance-based commissions that are not guaranteed.

Requirements

High school education required.
Ability to organize and execute a plan.
Good problem-solving and analytical abilities.
Verbal and written communication, organizational, and interpersonal skills.
Comfort working with online computer systems and programs.
Public speaking experience and training.
Complete the requisite requirements for a dispensing license and practice within applicable state law before obtaining licensure.

Nice To Haves

College degree or equivalent work history in a healthcare or technical field preferred.
Bachelor’s degree in Speech and Hearing Sciences or Communication Disorders is ideal.
At least 1 year of sales experience preferred and/or a background in the medical or hearing aid industry.
Knowledge of the hearing aid industry is a plus.

Responsibilities

Provide the Patient Journey experience through counseling and instruction.
Complete requirements for a state temporary license and work toward the required dispensing license.
Learn to conduct patient diagnostics and comprehensive hearing evaluations to identify the type and degree of hearing loss.
Make appropriate recommendations based on hearing test results.
Troubleshoot, repair, and service hearing instruments and accessories.
Attend the Patient Journey Protocol class and observe specialists practicing the Patient Journey.
Train with a Specialist or Audiologist on difficult fittings.
Learn Starkey products and hearing instrument programming.
Learn hearing aid and accessory sales tactics and styles.
Train and work with patients remotely through TeleHear.
Use TeleHear tools and online programs, including TEAMS, VSEE, and GoTo Meeting, to adjust and fit patients remotely.
Train with area specialists on patient care and ensuring patient comfort and understanding patient needs and requests.
Attend meetings and create a calendar for each location.
Meet performance measures for dispensing skills, patient satisfaction, timely insurance-billing data, and diagnostic skills.
Support Northland employee corporate and department guidelines.
Check and verify quality.
Support corporate health and safety objectives.
React productively to change and perform other essential duties as assigned.