Hearing Instrument Specialist

Amplifon•Mountain Grove, MO

2d•$100,000 - $150,000

About The Position

Miracle-Ear is seeking a Hearing Care Professional to lead customers through their hearing-care journey by administering comprehensive hearing evaluations and providing personalized consultations. Reporting to the Area Manager, this role drives office revenue and community engagement through clinical excellence and customer service. Compensation is $100,000–$150,000, including base salary and an uncapped commission structure. The schedule is standard business hours, Monday through Friday. The role includes evaluating hearing, recommending and demonstrating hearing devices, providing after-care, supporting sales and office operations, maintaining accurate and compliant customer records, and promoting hearing health in the community. Miracle-Ear describes itself as a hearing-solutions provider with more than 75 years in business and over 1,500 franchised and corporate-owned retail clinics across the United States. It is part of Amplifon, which operates in 25 countries and has 20,300 employees worldwide.

Requirements

Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
At least 1 year of training or related experience as a Hearing Instrument Specialist.
Proficiency in Microsoft Office, Windows, CRM, and POS systems.
Current knowledge of hearing aid devices and technology.

Nice To Haves

Experience in a customer-facing role and a strong commitment to high-quality service.
A confident, attentive, empathetic, and solution-oriented approach to customer care.
Motivation to work in a purpose-driven environment and help others improve their quality of life.

Responsibilities

Administer comprehensive hearing evaluations and educate customers about the effects of hearing loss.
Guide customers through hearing-device fittings and demonstrations, and educate them on the importance of hearing health.
Provide quality after-care services and personalized consultations tailored to customers’ needs and lifestyles.
Lead sales of hearing aids and accessories to contribute to individual and office revenue goals.
Partner with the Front Office Associate to support a high-quality customer experience, effective schedule management, and smooth store operations.
Maintain accurate customer records and protect privacy in compliance with protected healthcare data regulations.
Support marketing initiatives and manage special events to promote hearing health awareness and local engagement.
Stay current on industry trends and maintain professional credentials through continuous education.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Health Savings Account
Life insurance
Family hearing aid benefits
Paid time off
Paid holidays
Volunteer time off
Parental leave
Access to a Wellness Hub
Employee Assistance Program
Continuous training and development through the Ampli-Academy and other specialized learning platforms